WHM login by Softlayer tech for no reason.What to look for ?

[nyjimbo]

Last night CSF/LFD warned us that someone logged into our Cpanel WHM from an IP which is the tech support department of softlayer (where we get our servers). I didn't see anything in our tickets and so far nobody at Softlayer
knows why this happened. They admit this is one of their tech department IP's. This is a edited LFD output.

Date: Thu, 08 May 2014 21:33:28 -0400
From: [email protected]
To: [email protected]
Subject: lfd on xxxxxxxxxxx.com: WHM/cPanel root access alert from 75.125.126.8 (US/United
States/isd01.hq.networklayer.com)

Time: Thu May 8 21:33:28 2014 -0400
IP: 75.125.126.8 (US/United States/isd01.hq.networklayer.com)
User: root

I went into the server via WHM and SSH and couldn't find anything unusual (no new accounts, no changed settings, no new passwd, groups, etc, nothing in tmp or anywhere else I could think of).

So what I am wondering is what else can I check to see what they did or how long they were in there ? They didn't SSH or ftp, but they did go right into WHM with the correct password.

I would like to find out more before someone at Softlayer starts changing things as it might just be a mistaken login or it could be someone at that company is using access to do something bad.

thanks.

 

[cPanelMichael]

Hello

You can review the cPanel access log here:

/usr/local/cpanel/logs/access_log

I suggest following up with them to have them investigate the source/reason for the login.

Thank you.

 

[nyjimbo]

Right now they are thinking it was a tech error and they pulled up the wrong hardware info. I am seeing about 20 lines in the access_log and then nothing after it. All so far seem to be just logging in and out. Here is the output, not sure if it will format ok.

[email protected] [/usr/local/cpanel/logs]# tail -n 8000 access_log| grep "75.125.126.8"
75.125.126.8 - - [05/09/2014:01:33:24 -0000] "GET / HTTP/1.1" 401 0 "" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - root [05/09/2014:01:33:27 -0000] "GET / HTTP/1.1" 200 0 "" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - root [05/09/2014:01:33:27 -0000] "GET /cpsess8474402616/ HTTP/1.1" 401 0 "" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - root [05/09/2014:01:33:34 -0000] "GET /cpsess8474402616/ HTTP/1.1" 401 0 "" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - - [05/09/2014:01:33:36 -0000] "GET /cPanel_magic_revision_1365963166/unprotected/cpanel/style_v2_optimized.css HTTP/1.1" 200 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - - [05/09/2014:01:33:36 -0000] "GET /cPanel_magic_revision_1352936570/unprotected/cpanel/images/login-whisp.png HTTP/1.1" 200 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - - [05/09/2014:01:33:36 -0000] "GET /cPanel_magic_revision_1352936570/unprotected/cpanel/images/whm.png HTTP/1.1" 200 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - - [05/09/2014:01:33:36 -0000] "GET /cPanel_magic_revision_1329852020/unprotected/cpanel/images/icon-username.png HTTP/1.1" 200 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - - [05/09/2014:01:33:36 -0000] "GET /cPanel_magic_revision_1352936570/unprotected/cpanel/images/notice-error.png HTTP/1.1" 200 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - - [05/09/2014:01:33:36 -0000] "GET /cPanel_magic_revision_1329852020/unprotected/cpanel/images/icon-password.png HTTP/1.1" 200 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - - [05/09/2014:01:33:36 -0000] "GET /cPanel_magic_revision_1352936570/unprotected/cpanel/images/cpanel-logo-tiny.png HTTP/1.1" 200 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - - [05/09/2014:01:33:36 -0000] "GET /cPanel_magic_revision_1352936570/unprotected/cpanel/images/notice-info.png HTTP/1.1" 200 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - - [05/09/2014:01:33:36 -0000] "GET /cPanel_magic_revision_1352936570/unprotected/cpanel/images/notice-success.png HTTP/1.1" 200 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - - [05/09/2014:01:33:36 -0000] "GET /cPanel_magic_revision_1352936570/unprotected/cpanel/images/warning.png HTTP/1.1" 200 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - - [05/09/2014:01:33:37 -0000] "GET /cPanel_magic_revision_1328806045/unprotected/cpanel/favicon.ico HTTP/1.1" 200 0 "" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - - [05/09/2014:01:33:38 -0000] "POST /login/?login_only=1 HTTP/1.1" 301 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - root [05/09/2014:01:33:38 -0000] "POST /login/?login_only=1 HTTP/1.1" 401 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - - [05/09/2014:01:33:44 -0000] "POST /login/?login_only=1 HTTP/1.1" 301 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - root [05/09/2014:01:33:44 -0000] "POST /login/?login_only=1 HTTP/1.1" 401 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
[email protected] [/usr/local/cpanel/logs]#

That's all there is in access_log so I am leaning towards this being an error. I will wait for more info as Softlayer says they will try to dig deeper.

 

[quizknows]

From that log, it looks like all they did was log in. I'd definitely expect an explanation from them even if it's "sorry, I logged into the wrong server"

 

[cPanelPeter]

Hello,

I agree with quizknows. I don't see anything odd within that log entry you posted, but they should definitely explain why they accessed your server (even if it was by accident).

 

[nyjimbo]

Softlayer admitted it was a mistake, "Sorry, wont happen again".