WHM login by Softlayer tech for no reason.What to look for ?

nyjimbo

Well-Known Member
Jan 25, 2003
1,133
1
168
New York
Last night CSF/LFD warned us that someone logged into our Cpanel WHM from an IP which is the tech support department of softlayer (where we get our servers). I didn't see anything in our tickets and so far nobody at Softlayer
knows why this happened. They admit this is one of their tech department IP's. This is a edited LFD output.

Date: Thu, 08 May 2014 21:33:28 -0400
From: [email protected]
To: [email protected]
Subject: lfd on xxxxxxxxxxx.com: WHM/cPanel root access alert from 75.125.126.8 (US/United
States/isd01.hq.networklayer.com)

Time: Thu May 8 21:33:28 2014 -0400
IP: 75.125.126.8 (US/United States/isd01.hq.networklayer.com)
User: root
I went into the server via WHM and SSH and couldn't find anything unusual (no new accounts, no changed settings, no new passwd, groups, etc, nothing in tmp or anywhere else I could think of).

So what I am wondering is what else can I check to see what they did or how long they were in there ? They didn't SSH or ftp, but they did go right into WHM with the correct password.

I would like to find out more before someone at Softlayer starts changing things as it might just be a mistaken login or it could be someone at that company is using access to do something bad.

thanks.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,227
463
Hello :)

You can review the cPanel access log here:

Code:
/usr/local/cpanel/logs/access_log
I suggest following up with them to have them investigate the source/reason for the login.

Thank you.
 

nyjimbo

Well-Known Member
Jan 25, 2003
1,133
1
168
New York
Right now they are thinking it was a tech error and they pulled up the wrong hardware info. I am seeing about 20 lines in the access_log and then nothing after it. All so far seem to be just logging in and out. Here is the output, not sure if it will format ok.

Code:
[email protected] [/usr/local/cpanel/logs]# tail -n 8000 access_log| grep "75.125.126.8"
75.125.126.8 - - [05/09/2014:01:33:24 -0000] "GET / HTTP/1.1" 401 0 "" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - root [05/09/2014:01:33:27 -0000] "GET / HTTP/1.1" 200 0 "" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - root [05/09/2014:01:33:27 -0000] "GET /cpsess8474402616/ HTTP/1.1" 401 0 "" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - root [05/09/2014:01:33:34 -0000] "GET /cpsess8474402616/ HTTP/1.1" 401 0 "" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - - [05/09/2014:01:33:36 -0000] "GET /cPanel_magic_revision_1365963166/unprotected/cpanel/style_v2_optimized.css HTTP/1.1" 200 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - - [05/09/2014:01:33:36 -0000] "GET /cPanel_magic_revision_1352936570/unprotected/cpanel/images/login-whisp.png HTTP/1.1" 200 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - - [05/09/2014:01:33:36 -0000] "GET /cPanel_magic_revision_1352936570/unprotected/cpanel/images/whm.png HTTP/1.1" 200 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - - [05/09/2014:01:33:36 -0000] "GET /cPanel_magic_revision_1329852020/unprotected/cpanel/images/icon-username.png HTTP/1.1" 200 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - - [05/09/2014:01:33:36 -0000] "GET /cPanel_magic_revision_1352936570/unprotected/cpanel/images/notice-error.png HTTP/1.1" 200 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - - [05/09/2014:01:33:36 -0000] "GET /cPanel_magic_revision_1329852020/unprotected/cpanel/images/icon-password.png HTTP/1.1" 200 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - - [05/09/2014:01:33:36 -0000] "GET /cPanel_magic_revision_1352936570/unprotected/cpanel/images/cpanel-logo-tiny.png HTTP/1.1" 200 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - - [05/09/2014:01:33:36 -0000] "GET /cPanel_magic_revision_1352936570/unprotected/cpanel/images/notice-info.png HTTP/1.1" 200 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - - [05/09/2014:01:33:36 -0000] "GET /cPanel_magic_revision_1352936570/unprotected/cpanel/images/notice-success.png HTTP/1.1" 200 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - - [05/09/2014:01:33:36 -0000] "GET /cPanel_magic_revision_1352936570/unprotected/cpanel/images/warning.png HTTP/1.1" 200 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - - [05/09/2014:01:33:37 -0000] "GET /cPanel_magic_revision_1328806045/unprotected/cpanel/favicon.ico HTTP/1.1" 200 0 "" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - - [05/09/2014:01:33:38 -0000] "POST /login/?login_only=1 HTTP/1.1" 301 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - root [05/09/2014:01:33:38 -0000] "POST /login/?login_only=1 HTTP/1.1" 401 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - - [05/09/2014:01:33:44 -0000] "POST /login/?login_only=1 HTTP/1.1" 301 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
75.125.126.8 - root [05/09/2014:01:33:44 -0000] "POST /login/?login_only=1 HTTP/1.1" 401 0 "http://184.172.xxx.xxx:2086/cpsess8474402616/" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.48 Safari/537.36" "-"
[email protected] [/usr/local/cpanel/logs]#
That's all there is in access_log so I am leaning towards this being an error. I will wait for more info as Softlayer says they will try to dig deeper.
 
Last edited:

quizknows

Well-Known Member
Oct 20, 2009
1,008
87
78
cPanel Access Level
DataCenter Provider
From that log, it looks like all they did was log in. I'd definitely expect an explanation from them even if it's "sorry, I logged into the wrong server"
 

cPanelPeter

Technical Analyst III
Staff member
Sep 23, 2013
574
17
143
cPanel Access Level
Root Administrator
Twitter
Hello,

I agree with quizknows. I don't see anything odd within that log entry you posted, but they should definitely explain why they accessed your server (even if it was by accident).
 

nyjimbo

Well-Known Member
Jan 25, 2003
1,133
1
168
New York
Softlayer admitted it was a mistake, "Sorry, wont happen again".