Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

WHM login password change page not working normally

Discussion in 'General Discussion' started by Archmactrix, Mar 5, 2014.

  1. Archmactrix

    Archmactrix Well-Known Member

    Joined:
    Jan 20, 2012
    Messages:
    138
    Likes Received:
    2
    Trophy Points:
    68
    cPanel Access Level:
    Root Administrator
    I'm not sure if this is a defect, or was caused by cookie and login security tweaks in WHM.

    Earlier today when I was required to change my password because of my password change policy, the new password don't seem to have gotten through, even though the retyped new password on the password change page had matched.

    I was just redirected to another page that said something about the old password not being the correct one, even though the old password had also had green checkmark.

    I tried many times to request the login page directly or go through the password change again, and even clear the cookies, but without success.

    But I did manage to do a shell root login (not directly) with the same old password and change it there, and then finally I could login to WHM.
     
    #1 Archmactrix, Mar 5, 2014
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,378
    Likes Received:
    1,857
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    Please post the output of the following command:

    Code:
    cat /usr/local/cpanel/version
    Also, do you notice any output to /usr/local/cpanel/logs/error_log when this behavior occurs?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Mar 5, 2014
  3. Archmactrix

    Archmactrix Well-Known Member

    Joined:
    Jan 20, 2012
    Messages:
    138
    Likes Received:
    2
    Trophy Points:
    68
    cPanel Access Level:
    Root Administrator
    The version is 11.42.0.17 (Release, upgraded manually yesterday.

    There is only this entry for the morning today:

    I forgot to mention that after attempting to change the password but getting the error about the old password not being the correct one, even though the old password field had green checkmark, I typed random characters in the old password field in another attempt, just to see if the field got green checkmark, and it did.
     
    #3 Archmactrix, Mar 5, 2014
    Last edited: Mar 5, 2014
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,378
    Likes Received:
    1,857
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    There are a couple of internal cases (83117, 87581) that might be related to the issue you have described. To help further narrow down the issue, please answer the following questions:

    1. Does the existing password using the "@" symbol? If you manually change the password so that it does not use this symbol, do you still experience the same problem?

    2. Is "Hide login password from cgi scripts" enabled in "WHM >> Tweak Settings"?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Mar 5, 2014
  5. Archmactrix

    Archmactrix Well-Known Member

    Joined:
    Jan 20, 2012
    Messages:
    138
    Likes Received:
    2
    Trophy Points:
    68
    cPanel Access Level:
    Root Administrator
    1. I was not using the @ symbol, but other ones.
    2. Yes, "Hide login password from cgi scripts" is enabled.
     
    #5 Archmactrix, Mar 5, 2014
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,378
    Likes Received:
    1,857
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Does disabling "Hide login password from cgi scripts" change the behavior when changing the password?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelMichael, Mar 6, 2014
(You must log in or sign up to post here.)
Loading...
Similar Threads - login password change
  1. Sanjay Narayan

    Force email password change after 1st login

    Sanjay Narayan, Aug 16, 2018 at 9:48 PM, in forum: General Discussion
    Replies:
    4
    Views:
    46
    Sanjay Narayan
    Aug 20, 2018 at 9:25 PM
  2. gentlemedia

    Root password change in WHM has no effect in cmd-line login

    gentlemedia, Jul 15, 2017, in forum: Security
    Replies:
    10
    Views:
    1,310
    rpvw
    Jul 20, 2017
  3. smartmoney

    Single email account can't login or change password

    smartmoney, Jun 20, 2017, in forum: E-mail Discussion
    Replies:
    3
    Views:
    932
    cPanelMichael
    Jun 21, 2017
  4. Bidi

    Force Password Change WHMSonic login not working

    Bidi, Sep 5, 2016, in forum: General Discussion
    Replies:
    1
    Views:
    664
    Infopro
    Sep 5, 2016
  5. Andriy

    Can't login to Webmail using dovecot master password

    Andriy, Jan 13, 2018, in forum: E-mail Discussion
    Replies:
    3
    Views:
    405
    cPanelMichael
    Mar 13, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice