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WHM login problem

Discussion in 'CloudLinux' started by santbir, Nov 19, 2014.

  1. santbir

    santbir Registered

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    Hi,
    I am new user to cloudlinux cpanel. I have recently installed cloudlinux cpanel on aws.amazon.com. Instance is successfully installed and running I am also able to SSH to instance by using putty. I have changed the root password as well but when I am trying to access WHM using brower by MyIPAddress/2087 and MyIPAddress/2086 and MyIPAddress:2087 but nothing is working for me every time I am getting error that the web page cannot be displayed. I am trying hard and waited more than 4 hours but still not working. please help me someone.
     
  2. server9host

    server9host Well-Known Member

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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Yes, the correct URL when using a port includes a colon as mentioned in the previous post. EX:

    http://IP:2086

    Please also ensure those ports are not blocked by any firewall rules configured on your system.

    Thank you.
     
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  4. santbir

    santbir Registered

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    Not working I tried both url
    /http://IP:2086
    /https://IP:2086
    /http://IP:2087
    /https://IP:2087

    but not usefull

    these ports are not blocked in my firewalls but still getting error page cannot be displayed
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Have you tried accessing from an alternate connection or computer to rule out any local/ISP firewall restrictions?

    Thank you.
     
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  6. santbir

    santbir Registered

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    Yes I tried access from different computer but same problem. I am stuck
     
  7. 24x7server

    24x7server Well-Known Member

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    Hello,

    I think you have not enable all cpanel port through your aws.amazon.com panel due to that you are getting issues, Please check that through your AWS panel and try to enable it.
     
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  8. santbir

    santbir Registered

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    yes I configured security group and add port 2086 2087 and 2082 and allow access from anywhere. I did that. but problem was not because of security group I think. and it is weird when I ping public IP as well as Private IP but its says Request timed out. I not able to figure out whats happening
     
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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