WHM, Name-based sites no longer respond

tmallardi

Well-Known Member
Jan 18, 2005
69
0
156
El Paso, TX
After last night's update (upcp), my WHM and named based sites do not respond. MY IHP has rebooted, but that has not resolved the problem.

I'm not sure what else has failed, but here's what I do know.

Working:
SSH
SMTP
POP3
IP based websites

Not Working:
WHM
name-based websites

Attached is last night's upcp log.

Has anyone else had any problems since last night? 09/24/2005 ?
 

Attachments

tmallardi

Well-Known Member
Jan 18, 2005
69
0
156
El Paso, TX
It appears that /usr/local/apache/conf/httpd.conf is in place. I'm not really sure what to look for other than whethr or not it exists and has data in it.
 

cPanelNick

Administrator
Staff member
Mar 9, 2015
3,482
35
208
cPanel Access Level
DataCenter Provider
tmallardi said:
After last night's update (upcp), my WHM and named based sites do not respond. MY IHP has rebooted, but that has not resolved the problem.

I'm not sure what else has failed, but here's what I do know.

Working:
SSH
SMTP
POP3
IP based websites

Not Working:
WHM
name-based websites

Attached is last night's upcp log.

Has anyone else had any problems since last night? 09/24/2005 ?
/usr/local/cpanel/startup should restart whm
 

tmallardi

Well-Known Member
Jan 18, 2005
69
0
156
El Paso, TX
I just tried that script and did run sucessfully. However, I still can't browse to WHM.

My IHP is looking into it now. They think it's a DNS issue. Although, I can't run WHM from my IP either (xxx.xxx.xxx.xxx:2082) So I think it is more than a DNS issue.

I did notice that the upcp script completed about four hours later than it normaly does each night. There must have been something that went wrong last night.
 

cPanelNick

Administrator
Staff member
Mar 9, 2015
3,482
35
208
cPanel Access Level
DataCenter Provider
tmallardi said:
I just tried that script and did run sucessfully. However, I still can't browse to WHM.

My IHP is looking into it now. They think it's a DNS issue. Although, I can't run WHM from my IP either (xxx.xxx.xxx.xxx:2082) So I think it is more than a DNS issue.

I did notice that the upcp script completed about four hours later than it normaly does each night. There must have been something that went wrong last night.
Go ahead and open a support ticket at http://support.cpanel.net, and be sure to reference this thread.

Support times are slower then normal because of Rita (We plan on being back to normal operations on Wednesday).
 

tmallardi

Well-Known Member
Jan 18, 2005
69
0
156
El Paso, TX
Turns out my ISP had an issue with another serving flooding certain routes with data. I happy to report that it didn't have anything to do with cPanel after all.

thanks