sadasiva

Member
Apr 26, 2010
5
0
51
India
There seems to be some problem in the cPanel/WHM of our VPS.

The problem is: New accounts are not getting created properly.

WHM is showing account created, but it only adds the username and creates an empty directory in /home

The dir /home/username has ownership of root:root

Inside the dir, there is no file.

So the cPanel for the account does not open.

Only new acs have this problem. WHM is not able to create new accounts properly.

We upgraded cPanel twice to Latest Stable and Latest Release, but same issue.

cPanel error log gave:

tail /usr/local/cpanel/logs/error_log
========================================================
tar: .: Cannot change mode to rwxr-xr-x: Operation not permitted
tar: Error exit delayed from previous errors
edquota: Cannot set quota for user 591 from kernel on /dev/simfs: No such process
edquota: Can't write quota for 591 on /dev/simfs: No such process
[2010-06-11 10:24:18 +0000] warn [whostmgr5] Failed to set ownership on user directory in cpanel userdata at /usr/local/cpanel/Cpanel/Config/userdata.pm line 688
Cpanel::Config::userdata::save_userdata('some2co', 'main', HASH(0xa8d8128)) called at /usr/local/cpanel/Cpanel/Config/userdata.pm line 723
Cpanel::Config::userdata::save_userdata_main('some2co', HASH(0xa8d8128)) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 862
Whostmgr::Accounts::Create::_wwwacct('plan', 'Bronze', 'maxpark', 0, 'hasshell', 'n', 'maxlst', 0, 'maxpop', 'n', 'maxaddon', 9, 'cpmod', 'x3', 'pass', 'dCzKbWL?Ti*=', 'force', undef, 'maxsub', 'n', 'domain', 'some2.com', 'maxsql', 'n', 'quota', 2500, 'installfp', 'y', 'maxftp', 'n', 'mxcheck', 'local', 'locale', 'en', 'contactemail', '[email protected]', 'hascgi', 'y', 'user', 'some2co', 'useip', 'n', 'useregns', 0, 'bwlimit', 51200, 'forcedns', 0, 'owner', 'root', 'is_restore', 0, 'featurelist', 'default') called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1705
Whostmgr::Accounts::Create::_createaccount('customip', '--Auto Assign--', 'plan', 'Bronze', 'language', 'en', 'maxpark', 0, 'password', 'dCzKbWL?Ti*=', 'maxlst', 0, 'maxpop', 'unlimited', 'maxaddon', 9, 'pkgname', '', 'cpmod', 'x3', 'cgi', 1, 'maxsub', 'unlimited', 'domain', 'some2.com', 'maxsql', 'unlimited', 'hasuseregns', 1, 'sign', '', 'quota', 2500, 'mxcheck', 'local', 'maxftp', 'unlimited', 'contactemail', '[email protected]', 'username', 'some2co', 'frontpage', 1, 'bwlimit', 51200, 'featurelist', 'default') called at whostmgr/bin/whostmgr5 line 629
main::wwwacct() called at whostmgr/bin/whostmgr5 line 210
========================================================
 

sadasiva

Member
Apr 26, 2010
5
0
51
India
HI

I am also facing the same problem.WHM new accounts are not working properly.I dont know its happened to us or for all.Could somebody help us what should be done?:confused:

No no its not a prob with cPanel. It was my VPS, whose QUOTAUGIDLIMIT (second level quota limit), which had exhausted. I complained the VPS Provider and they increased it. Everything workings perfect now.

Get it increased and run /scripts/fixquotas

All works normal.