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WHM not sending me e-mails

Discussion in 'E-mail Discussion' started by n000b, Apr 29, 2009.

  1. n000b

    n000b Well-Known Member

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    I've just set up three new VPS', all with cPanel. Two of them are using Xen and one is using VMWare Server. I have set up the three identically as far as I know.

    The VMWare Server VPS is working perfectly, but the two Xen VPS' aren't sending me an e-mails regarding server activity (backups, cPanel updates etc). I have also installed CSF/LFD and I am not getting any e-mails from that either. I have set my contact e-mail address under "Change System Mail Preferences" and have verified that it is correct. My mail queue in WHM is empty.

    Can someone please help me diagnose this issue? I am unsure where to start, as I don't know how WHM sends it's e-mails (Exim, Sendmail etc). I can send an e-mail from SSH using the "mail" command correctly.
     
  2. viraj

    viraj Well-Known Member

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    Recheck the email address at : Main >> Server Configuration >> Basic cPanel/WHM Setup >> Server Contact E-Mail Address
    I'd recommend reinstalling CSF/LFD & configuring it properly to use the correct email addresses. Also, make sure if the email address is using remote MX/mail-servers then remove it's entry from /etc/localdomains & add in /etc/remotedomains
     
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  3. n000b

    n000b Well-Known Member

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    Yep, definitely have the right e-mail address set and I have tried two different e-mail addresses and neither work.

    Disabling CSF/LFD does not do anything so it's not the firewall giving me troubles.

    I have confirmed that creating an account on the server and then creating an e-mail address for that account works, it can send an receive e-mails.
     
  4. PlatinumServerM

    PlatinumServerM Well-Known Member
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    The only next step is to check the logs /var/log/exim_mainlog and it will tell you if it is being sent or not, and where it is getting stuck.
     
  5. n000b

    n000b Well-Known Member

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    There's nothing in exim_mainlog (or rejectlog or paniclog) so the e-mail isn't even getting sent :(

    It seems like CSF/LFD actually are sending me their e-mails, so I'm just missing the e-mails for things like cPanel updates, backups, cron jobs etc etc.
     
  6. ChrisRHS

    ChrisRHS Well-Known Member

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    What does the below show?:

    Main >> Server Contacts >> Change System Mail Preferences
     
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  7. n000b

    n000b Well-Known Member

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    My e-mail is set for root and cpanel, and nobody is left blank.
     
  8. ChrisRHS

    ChrisRHS Well-Known Member

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    Ok, and how about the Contact Manager, is that setup the same as your other servers?
     
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  9. n000b

    n000b Well-Known Member

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    Yep, it's all the same as far as I know.
     
  10. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Have you tried sending email to that email address you have configured to ensure the email address works?
     
  11. n000b

    n000b Well-Known Member

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    Yeah the e-mail address is fine, it's my main daily e-mail account :) I've tried multiple e-mail accounts anyway and none of them work!
     
  12. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Feel welcome to let our technical analysts take a look at this for you. They will likely be able to diagnose this issue for you: http://tickets.cPanel.net/submit
     
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