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WHM Password

Discussion in 'General Discussion' started by Arctek, Jan 18, 2011.

  1. Arctek

    Arctek Registered

    Jan 18, 2011
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    I am having difficulties logging back into WHM.

    I have SSH access and have been trying to reset the root password.

    I have tried passwd, and
    also /scripts/realchpass - which complains: "warn [realchpass] Invalid zero length lock file /etc/shadow.lock detected."

    Then logging out of SSH the previous password no longer works and neither does the new one realchpass set...

    WHM wont login using any password.
  2. cPanelJared

    cPanelJared Technical Analyst

    Feb 25, 2010
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    Houston, TX
    cPanel Access Level:
    Root Administrator
    The WebHost Manager uses the same root password as the root shell password. It is the same system user.

    If you can log in via SSH as root, I recommend that you please submit a ticket so that we may log in and investigate. What you describe is an unusual situation and offhand I cannot be sure what is causing it. If you can provide the ticket number after submitting it, I would be happy to follow up on it.
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