WHM Problem after Upgrading v98.0.2 (release)

[ankeshanand]

I have recently Updated to release version 98.0.2 and after that WHM is not loading.
Error:

undef error - Failed to generate cache: undef error - Can't use an undefined value as a symbol reference at /usr/local/cpanel/whostmgr/docroot/templates/menu/command.tmpl line 9.

Is this a bug/problem in this release version? If so, is there any option I can downgrade to STABLE Release? I've updated Update preferences and ran upcp but No Luck!

 

[cPRex]

Hey man! This can happen if the update runs into issues. Can you try this to see if that resolves the problem?

mv -iv /usr/local/cpanel/whostmgr/docroot/templates/menu/command.tmpl /root/command.tmpl.bak
/scripts/upcp --sync

 

[ankeshanand]

Hey man! This can happen if the update runs into issues. Can you try this to see if that resolves the problem?

mv -iv /usr/local/cpanel/whostmgr/docroot/templates/menu/command.tmpl /root/command.tmpl.bak
/scripts/upcp --sync

I've already tried this and more similar things but the issue was not resolved. It seems to be only with version 11.98.0.2. I kept a Snapshot of the Cloud Server so I rolled back to 96.0.14 and the issue was resolved.

 

[cPRex]

Hmmmm...I haven't seen that come up with 98.0.2. I asked some other technicians as well and no one has seen this yet today.

Any chance you could submit a ticket so we could do some testing?

 

[ankeshanand]

Hmmmm...I haven't seen that come up with 98.0.2. I asked some other technicians as well and no one has seen this yet today.

Any chance you could submit a ticket so we could do some testing?

I kept a Snapshot of the Cloud Server so I rolled back to 96.0.14 and the issue was resolved.

 

[cPRex]

I did see that, but if we're not able to reproduce it on our side there isn't much we can do. If you can make a server that experiences this again we'd be happy to take a look.

 

[ankeshanand]

I did see that, but if we're not able to reproduce it on our side there isn't much we can do. If you can make a server that experiences this again we'd be happy to take a look.

Production Servers aren't meant for playing BTW!