WHM Problem after Upgrading v98.0.2 (release)

ankeshanand

Well-Known Member
Mar 29, 2021
193
58
103
India
cPanel Access Level
Root Administrator
I have recently Updated to release version 98.0.2 and after that WHM is not loading.
Error:
Code:
undef error - Failed to generate cache: undef error - Can't use an undefined value as a symbol reference at /usr/local/cpanel/whostmgr/docroot/templates/menu/command.tmpl line 9.
Is this a bug/problem in this release version? If so, is there any option I can downgrade to STABLE Release? I've updated Update preferences and ran upcp but No Luck!
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
6,874
908
313
cPanel Access Level
Root Administrator
Hey man! This can happen if the update runs into issues. Can you try this to see if that resolves the problem?

Code:
mv -iv /usr/local/cpanel/whostmgr/docroot/templates/menu/command.tmpl /root/command.tmpl.bak
/scripts/upcp --sync
 

ankeshanand

Well-Known Member
Mar 29, 2021
193
58
103
India
cPanel Access Level
Root Administrator
Hey man! This can happen if the update runs into issues. Can you try this to see if that resolves the problem?

Code:
mv -iv /usr/local/cpanel/whostmgr/docroot/templates/menu/command.tmpl /root/command.tmpl.bak
/scripts/upcp --sync
I've already tried this and more similar things but the issue was not resolved. It seems to be only with version 11.98.0.2. I kept a Snapshot of the Cloud Server so I rolled back to 96.0.14 and the issue was resolved.
 

ankeshanand

Well-Known Member
Mar 29, 2021
193
58
103
India
cPanel Access Level
Root Administrator
Hmmmm...I haven't seen that come up with 98.0.2. I asked some other technicians as well and no one has seen this yet today.

Any chance you could submit a ticket so we could do some testing?
Code:
I kept a Snapshot of the Cloud Server so I rolled back to 96.0.14 and the issue was resolved.