Sherwood Tucker

Registered
Feb 28, 2016
3
0
1
south dakota
cPanel Access Level
Reseller Owner
Hi
I have a WHM with 8 domains, 5 of which have dedicated ip's.
All work well except one:- Removed -
I can get to the cPanel but the site will not load and
I get "server not found"
The host says it loads fine for them and the other 2 domains
with the same ip work fine?

Any suggestions appreciated...

Thanks
 
Last edited by a moderator:

cPanelPeter

Technical Analyst III
Staff member
Sep 23, 2013
574
17
143
cPanel Access Level
Root Administrator
Twitter
Hello,

Can you check your Apache error log? (if EA3, it would be /usr/local/apache/logs/error_log). See if there are any messages there.
I just tried going to your page and it didn't work for me in a browser. I then tried using the curl command and I received a 406 Not Acceptable error (which is normally related to ModSecurity).

I suspect a ModSec rule is being triggered for some users but not others.

If you don't see anything in the error_log file, please consider opening a ticket with us using the link within my signature.
 

Sherwood Tucker

Registered
Feb 28, 2016
3
0
1
south dakota
cPanel Access Level
Reseller Owner
I can not find an access ID but the IP is - Removed -
Hello,

Can you check your Apache error log? (if EA3, it would be /usr/local/apache/logs/error_log). See if there are any messages there.
I just tried going to your page and it didn't work for me in a browser. I then tried using the curl command and I received a 406 Not Acceptable error (which is normally related to ModSecurity).

I suspect a ModSec rule is being triggered for some users but not others.

If you don't see anything in the error_log file, please consider opening a ticket with us using the link within my signature.
 
Last edited by a moderator:

Infopro

Well-Known Member
May 20, 2003
17,090
518
613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
Well, you'd have to ask them for more details on their comments. A plain text message in your public_html should not be kicking at any modsec rules. If enabling modsec stops that page from loading, something else is incorrectly configured I would guess.