Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

WHM Randomly Locks me out.

Discussion in 'General Discussion' started by abnothing, May 15, 2013.

  1. abnothing

    abnothing Registered

    Joined:
    Mar 26, 2013
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    DataCenter Provider
    So WHM locks me out. this is a brand new install, and Cpanel Installed everything for me. I know my password is good. cause when I come back 1 hour later some times longer it works fine. The login criteria is auto filled.

    The lock out occurs when I have been gone for awhile and come back, the length of lockout varies from 5 min to 3 hours it isn't always the same.

    A few times I have seen something about Cookies information. but it's not constant.

    This is driving me nuts, any thoughts?
     
  2. quietFinn

    quietFinn Well-Known Member

    Joined:
    Feb 4, 2006
    Messages:
    998
    Likes Received:
    11
    Trophy Points:
    168
    Location:
    Finland
    cPanel Access Level:
    Root Administrator
    Do you have "cPHulk Brute Force Protection" enabled?
    If it is then disable it and see if the problem still occurs.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,827
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    It sounds like cPHulk brute force protection may be blocking logins to the specific username. You can configure it to allow your IP address or reduce lockout times via:

    "WHM Home >> Security Center >> cPHulk Brute Force Protection"

    It's documented at:

    cPHulk Brute Force Detection

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice