WHM reseller account creation problem

hYdraNoX

Registered
Dec 7, 2010
2
0
51
Hello guys i've got an problem
*Note i didnt buy cPanel directly from here i ordered it once i ordered my VPS so they ordered it and installed it*
This started happening a day ago.
Root Reseller can create cPanel shared accounts in the create a new account
But all other resellers alpha,master,whm cant
Once they click the button create a new account it gives this error [a fatal error or timeout occurred while processing this directive]
I googled and found solutions but not for my problem, and nothing did work either.
Can somebody help me?
 

JaredR.

Well-Known Member
Feb 25, 2010
1,834
24
143
Houston, TX
cPanel Access Level
Root Administrator
It sounds like you are using some type of third-party "master reseller"-type software that allows multiple levels of resellers. The developer of such software would be the best resource for assistance with the problem you are describing.
 

hYdraNoX

Registered
Dec 7, 2010
2
0
51
I only use ZAMFOO or w/e its spelled.
If normal cPanel reseller doesent work it means its a cPanel error.
 

JaredR.

Well-Known Member
Feb 25, 2010
1,834
24
143
Houston, TX
cPanel Access Level
Root Administrator
My understanding, based on your previous post, was that a regular cPanel reseller could create an account. This is what I based this assumption on:

Root Reseller can create cPanel shared accounts in the create a new account
But all other resellers alpha,master,whm cant
I apologize for the misunderstanding. If only root can create an account, and not other resellers that you have created in the WebHost Manager, then please submit a ticket so that we may investigate the problem and fix it for you. Also, please provide the ticket number so that I may follow up on the request.