WHM Reseller Disk Quota Error

[Vinayak]

I am getting this strange problem, I have a reseller account with 5GB of Space and 20 Gb of traffic, I have allocated 445 Mb of space to different accounts there combinned usage is not more than 10 Mb.

Now for last two days I got this error when creating new account

Resource Max Allowed Remaining
Disk Space 5000 Megabytes 5445 (Allocated) -445
Bandwidth 20000 Megabytes 4025 (Allocated) 15975

I cant understand how this is happening any clue ?

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[Vinayak]

No solutions here ????

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[rsaylor]

I've been seing some strange stuff with the quotas also. Running cPanel 8.4.0 R91

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[Vinayak]

Well my versions are WHM 8.4.0 cPanel 8.4.0-S92 RedHat 7.3 - WHM X v2.1

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[B12Org]

It means that you have oversold the available limit. You have given out more than you have. Not that thats necessarily a bad thing, as it is allowed to happen, and wont penalize your customers. If thats not the case, then root needs to re run quota scripts.

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[Vinayak]

Please I repeat again, I have allocated only 445 Mb of space till date, and the combined disk usage of these clients is not more than 10 Mb, the space allocated to me is 5000 Mb, but the cPanel is showing 5445 Mb that means it is calculating my 5000 + 445 of the clients.

So any solutions?

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[B12Org]

Well, I also repeat. When it shows numbers like that, it means you are using or have sold more space than you have. Bottom line. Now, how much space is your reseller account using? Or, how much space is the domain that your reseller account is setup under using? (there has to be one) My guess is that it is assigned 5000mb, and then everything else has been added on top of it.

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[Vinayak]

Ya you are right, I have been allocated 5000 Mb and my main domain that was set up by the host has been allocated 5000 Mb, so that way you are right, but this problem has arised only 3 days back, before that every thing was moving fine but suddenly my main domain account's space is also been summed up.

I had thought of reducing space of my main domain by downgrading it to 50 Mb, but that too is not allowed, it just gived that stupid error.

I have asked my host (he is a friend of mine and as good as I am on all this) to increase my space allocation on temporary basis, so that I can make these urgent account, later on when this problem has been resolved we can reduce the allocation again (correct me if this idea is fine), or should I ask him to reduce my main domains allocated space?

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[bjarne]

Ask your friend to change owner of your main domain package to you, there are a acount function for it, and dwongrade the package to something smaller and what you need. Or have him downgrade but it is good to have the account under your control, that's why you shuld be owner.

On the other hand if you do own the acount as reseller, downgrade it

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[B12Org]

From what I understand, you are not the "owner" according to CPanel. Ask him, or whoever is the owner of the account in the whm resellers panel to transfer the ownership of the account to you, and then you can do what was said earlier, and downgrade the account to what ever you want it to be. It sounds like your friend didnt do a good job of setting it up in the first place.

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