The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

WHM "Restore a Full Backup/cpmovefile" bug

Discussion in 'General Discussion' started by BigLebowski, Aug 27, 2009.

  1. BigLebowski

    BigLebowski Well-Known Member

    Joined:
    Dec 24, 2007
    Messages:
    75
    Likes Received:
    0
    Trophy Points:
    56
    hi there

    I don't know if anyone else has seen this but it's annoying.

    I place my backup tarballs in /home. Sometimes when I use this feature it says no tarball is found. Annoyingly it then deletes the tarball in /home. So I have to remember to copy the tarball over again or get it from backp.

    This is happening mainly in IE8/Vista but also happens less frequently in Safari.

    Cheers
    Dude
     
    #1 BigLebowski, Aug 27, 2009
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Joined:
    Nov 29, 2006
    Messages:
    11,277
    Likes Received:
    8
    Trophy Points:
    313
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    To confirm, this tarball was generated by the Download/Generate A Full Backup feature in cPanel? Additionally, the account is not restored? I know after an account restoration, the tarball will be deleted from /home.
     
    #2 cPanelDavidG, Aug 27, 2009
  3. BigLebowski

    BigLebowski Well-Known Member

    Joined:
    Dec 24, 2007
    Messages:
    75
    Likes Received:
    0
    Trophy Points:
    56
    To confirm, this tarball was generated by the Download/Generate A Full Backup feature in cPanel? Additionally, the account is not restored? I know after an account restoration, the tarball will be deleted from /home.

    Hi there, yes, that's correct in both cases. The tarball is deleted immediately and the account is not restored. I submitted a request but no solution could be found. Just wondered out of curiosity whether others had experienced. It may be due to Vista running low on memory.

    Dude
     
    #3 BigLebowski, Aug 28, 2009
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Joined:
    Nov 29, 2006
    Messages:
    11,277
    Likes Received:
    8
    Trophy Points:
    313
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    You may want to look in /var/cpanel/logs to see if there's any relevant logs regarding this account restoration.

    When you said you submitted a request, are you referring to a support request with our technical analysts? If not, I recommend working with them on this so this can be diagnosed and resolved. You can contact our technical analysts at http://tickets.cPanel.net/submit
     
    #4 cPanelDavidG, Aug 28, 2009
(You must log in or sign up to post here.)
Loading...
Similar Threads - Restore Full Backup
  1. Naila

    Mysql Always Restarting During Full Backup Restore

    Naila, Jun 20, 2017 at 7:42 AM, in forum: Database Discussions
    Replies:
    4
    Views:
    58
    Naila
    Jun 22, 2017 at 1:35 PM
  2. Luana Premoli

    [Upload limit] Restore a Full Backup/cpmove File

    Luana Premoli, Apr 5, 2017, in forum: General Discussion
    Replies:
    1
    Views:
    174
    cPanelMichael
    Apr 5, 2017
  3. John Fotios

    Restore a Full Backup/cpmove File

    John Fotios, Feb 27, 2017, in forum: Data Protection
    Replies:
    3
    Views:
    430
    cPanelMichael
    Feb 27, 2017
  4. MalaysiaMel

    reseller host who provides full cpanel backup and restore?

    MalaysiaMel, Aug 24, 2016, in forum: Data Protection
    Replies:
    1
    Views:
    514
    Infopro
    Aug 24, 2016
  5. SSy

    Steps to restore full server backup

    SSy, Jul 18, 2016, in forum: Data Protection
    Replies:
    3
    Views:
    727
    cPanelMichael
    Jul 18, 2016

Share This Page