Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

WHM "Restore a Full Backup/cpmovefile" bug

Discussion in 'General Discussion' started by BigLebowski, Aug 27, 2009.

  1. BigLebowski

    BigLebowski Well-Known Member

    Joined:
    Dec 24, 2007
    Messages:
    75
    Likes Received:
    0
    Trophy Points:
    56
    hi there

    I don't know if anyone else has seen this but it's annoying.

    I place my backup tarballs in /home. Sometimes when I use this feature it says no tarball is found. Annoyingly it then deletes the tarball in /home. So I have to remember to copy the tarball over again or get it from backp.

    This is happening mainly in IE8/Vista but also happens less frequently in Safari.

    Cheers
    Dude
     
    #1 BigLebowski, Aug 27, 2009
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Joined:
    Nov 29, 2006
    Messages:
    11,216
    Likes Received:
    10
    Trophy Points:
    313
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    To confirm, this tarball was generated by the Download/Generate A Full Backup feature in cPanel? Additionally, the account is not restored? I know after an account restoration, the tarball will be deleted from /home.
     
    #2 cPanelDavidG, Aug 27, 2009
  3. BigLebowski

    BigLebowski Well-Known Member

    Joined:
    Dec 24, 2007
    Messages:
    75
    Likes Received:
    0
    Trophy Points:
    56
    To confirm, this tarball was generated by the Download/Generate A Full Backup feature in cPanel? Additionally, the account is not restored? I know after an account restoration, the tarball will be deleted from /home.

    Hi there, yes, that's correct in both cases. The tarball is deleted immediately and the account is not restored. I submitted a request but no solution could be found. Just wondered out of curiosity whether others had experienced. It may be due to Vista running low on memory.

    Dude
     
    #3 BigLebowski, Aug 28, 2009
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Joined:
    Nov 29, 2006
    Messages:
    11,216
    Likes Received:
    10
    Trophy Points:
    313
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    You may want to look in /var/cpanel/logs to see if there's any relevant logs regarding this account restoration.

    When you said you submitted a request, are you referring to a support request with our technical analysts? If not, I recommend working with them on this so this can be diagnosed and resolved. You can contact our technical analysts at http://tickets.cPanel.net/submit
     
    #4 cPanelDavidG, Aug 28, 2009
(You must log in or sign up to post here.)
Loading...
Similar Threads - Restore Full Backup
  1. Duzbin

    Steps to restore a system_files.tar full server backup

    Duzbin, Mar 15, 2018, in forum: Data Protection
    Replies:
    8
    Views:
    413
    cPanelMichael
    Mar 16, 2018
  2. Naila

    Mysql Always Restarting During Full Backup Restore

    Naila, Jun 20, 2017, in forum: Database Discussion
    Replies:
    4
    Views:
    668
    Naila
    Jun 22, 2017
  3. Luana Premoli

    [Upload limit] Restore a Full Backup/cpmove File

    Luana Premoli, Apr 5, 2017, in forum: General Discussion
    Replies:
    1
    Views:
    751
    cPanelMichael
    Apr 5, 2017
  4. John Fotios

    Restore a Full Backup/cpmove File

    John Fotios, Feb 27, 2017, in forum: Data Protection
    Replies:
    3
    Views:
    1,352
    cPanelMichael
    Feb 27, 2017
  5. MalaysiaMel

    reseller host who provides full cpanel backup and restore?

    MalaysiaMel, Aug 24, 2016, in forum: Data Protection
    Replies:
    1
    Views:
    1,117
    Infopro
    Aug 24, 2016

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice