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WHM "Restore a Full Backup/cpmovefile" bug

Discussion in 'General Discussion' started by BigLebowski, Aug 27, 2009.

  1. BigLebowski

    BigLebowski Well-Known Member

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    hi there

    I don't know if anyone else has seen this but it's annoying.

    I place my backup tarballs in /home. Sometimes when I use this feature it says no tarball is found. Annoyingly it then deletes the tarball in /home. So I have to remember to copy the tarball over again or get it from backp.

    This is happening mainly in IE8/Vista but also happens less frequently in Safari.

    Cheers
    Dude
     
    #1 BigLebowski, Aug 27, 2009
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    To confirm, this tarball was generated by the Download/Generate A Full Backup feature in cPanel? Additionally, the account is not restored? I know after an account restoration, the tarball will be deleted from /home.
     
    #2 cPanelDavidG, Aug 27, 2009
  3. BigLebowski

    BigLebowski Well-Known Member

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    To confirm, this tarball was generated by the Download/Generate A Full Backup feature in cPanel? Additionally, the account is not restored? I know after an account restoration, the tarball will be deleted from /home.

    Hi there, yes, that's correct in both cases. The tarball is deleted immediately and the account is not restored. I submitted a request but no solution could be found. Just wondered out of curiosity whether others had experienced. It may be due to Vista running low on memory.

    Dude
     
    #3 BigLebowski, Aug 28, 2009
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    You may want to look in /var/cpanel/logs to see if there's any relevant logs regarding this account restoration.

    When you said you submitted a request, are you referring to a support request with our technical analysts? If not, I recommend working with them on this so this can be diagnosed and resolved. You can contact our technical analysts at http://tickets.cPanel.net/submit
     
    #4 cPanelDavidG, Aug 28, 2009
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