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WHM root login, can't login

Discussion in 'General Discussion' started by myssy, Feb 20, 2014.

  1. myssy

    myssy Member

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    Heya everyone! Got trouble with freshly installed cPanel & WHM. I can't login with my root password and I've disabled the linux firewall alltogether with /etc/init.d/iptables stop.

    I've also disabled cPHulk Brute Force Protection just in case as I've tried many times to login.

    I get to the login screen and all but just can't login. When I use lynx from the server I can login perfectly. Tried 2 different computers to login from but none available. The https certificate is not working for the server so could it be that or?

    Any ideas?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Could you let us know which URL you are using to access WHM? You can replace the actual domain name or IP address with examples.

    Thank you.
     
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  3. myssy

    myssy Member

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    Accessing it from [REMOVED IP]. Got a working ssh access to the example.com server and tried switching root passwords but I still can't get in to WHM. Tried googling for answers but didn't find anything after disabling the firewall and cPHulk
     
  4. vanessa

    vanessa Well-Known Member
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  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Yes, please use examples instead of the actual domain name or IP addresses. I was asking for the URL (e.g. IP:2086) you were using to ensure you are attempting to access WHM instead of cPanel or another service.

    Thank you.
     
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  6. myssy

    myssy Member

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    It is from the root of the url and port 2087.
     
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Check to make sure you are not redirected to an alternate URL. Also, have you tried using the non-secure port to access WHM (2086)?

    Thank you.
     
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  8. myssy

    myssy Member

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    Where do I check the redirection? It worked one time after I reinstalled it but hasn't worked since I rebooted the machine. Tried accessing WHM (2086) but was not able to login.
     
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.
     
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  10. myssy

    myssy Member

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    Ok thank you. Will take contact with my employer about it and make the ticket as soon as possible.
     
  11. peweb

    peweb Registered

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    Hello,
    is/was this issue solved?
    If so please provide us the info how to solve.
    I ask because we have same issue.
     
  12. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Could you let us know which URL you are using to access WHM? You can replace the actual domain name or IP address with examples.

    Thank you.
     
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