myssy

Member
Feb 20, 2014
6
0
1
cPanel Access Level
Root Administrator
Heya everyone! Got trouble with freshly installed cPanel & WHM. I can't login with my root password and I've disabled the linux firewall alltogether with /etc/init.d/iptables stop.

I've also disabled cPHulk Brute Force Protection just in case as I've tried many times to login.

I get to the login screen and all but just can't login. When I use lynx from the server I can login perfectly. Tried 2 different computers to login from but none available. The https certificate is not working for the server so could it be that or?

Any ideas?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello :)

Could you let us know which URL you are using to access WHM? You can replace the actual domain name or IP address with examples.

Thank you.
 

myssy

Member
Feb 20, 2014
6
0
1
cPanel Access Level
Root Administrator
Hello :)

Could you let us know which URL you are using to access WHM? You can replace the actual domain name or IP address with examples.

Thank you.
Accessing it from [REMOVED IP]. Got a working ssh access to the example.com server and tried switching root passwords but I still can't get in to WHM. Tried googling for answers but didn't find anything after disabling the firewall and cPHulk
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Accessing it from 84.249.212.90. Got a working ssh access to the example.com server and tried switching root passwords but I still can't get in to WHM. Tried googling for answers but didn't find anything after disabling the firewall and cPHulk
Yes, please use examples instead of the actual domain name or IP addresses. I was asking for the URL (e.g. IP:2086) you were using to ensure you are attempting to access WHM instead of cPanel or another service.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Check to make sure you are not redirected to an alternate URL. Also, have you tried using the non-secure port to access WHM (2086)?

Thank you.
 

myssy

Member
Feb 20, 2014
6
0
1
cPanel Access Level
Root Administrator
Check to make sure you are not redirected to an alternate URL. Also, have you tried using the non-secure port to access WHM (2086)?

Thank you.
Where do I check the redirection? It worked one time after I reinstalled it but hasn't worked since I rebooted the machine. Tried accessing WHM (2086) but was not able to login.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Could you let us know which URL you are using to access WHM? You can replace the actual domain name or IP address with examples.

Thank you.