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WHM root login, can't login

Discussion in 'General Discussion' started by myssy, Feb 20, 2014.

  1. myssy

    myssy Member

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    Heya everyone! Got trouble with freshly installed cPanel & WHM. I can't login with my root password and I've disabled the linux firewall alltogether with /etc/init.d/iptables stop.

    I've also disabled cPHulk Brute Force Protection just in case as I've tried many times to login.

    I get to the login screen and all but just can't login. When I use lynx from the server I can login perfectly. Tried 2 different computers to login from but none available. The https certificate is not working for the server so could it be that or?

    Any ideas?
     
    #1 myssy, Feb 20, 2014
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Could you let us know which URL you are using to access WHM? You can replace the actual domain name or IP address with examples.

    Thank you.
     
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    #2 cPanelMichael, Feb 20, 2014
  3. myssy

    myssy Member

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    Accessing it from [REMOVED IP]. Got a working ssh access to the example.com server and tried switching root passwords but I still can't get in to WHM. Tried googling for answers but didn't find anything after disabling the firewall and cPHulk
     
    #3 myssy, Feb 20, 2014
  4. vanessa

    vanessa Well-Known Member
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    #4 vanessa, Feb 20, 2014
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Yes, please use examples instead of the actual domain name or IP addresses. I was asking for the URL (e.g. IP:2086) you were using to ensure you are attempting to access WHM instead of cPanel or another service.

    Thank you.
     
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    #5 cPanelMichael, Feb 20, 2014
  6. myssy

    myssy Member

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    It is from the root of the url and port 2087.
     
    #6 myssy, Feb 20, 2014
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Check to make sure you are not redirected to an alternate URL. Also, have you tried using the non-secure port to access WHM (2086)?

    Thank you.
     
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    #7 cPanelMichael, Feb 20, 2014
  8. myssy

    myssy Member

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    Where do I check the redirection? It worked one time after I reinstalled it but hasn't worked since I rebooted the machine. Tried accessing WHM (2086) but was not able to login.
     
    #8 myssy, Feb 20, 2014
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.
     
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    #9 cPanelMichael, Feb 20, 2014
  10. myssy

    myssy Member

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    Ok thank you. Will take contact with my employer about it and make the ticket as soon as possible.
     
    #10 myssy, Feb 20, 2014
  11. peweb

    peweb Registered

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    Hello,
    is/was this issue solved?
    If so please provide us the info how to solve.
    I ask because we have same issue.
     
    #11 peweb, Aug 20, 2014
  12. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Could you let us know which URL you are using to access WHM? You can replace the actual domain name or IP address with examples.

    Thank you.
     
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    #12 cPanelMichael, Aug 20, 2014
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