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WHM server IP address

Discussion in 'General Discussion' started by cyrusvc, Jul 10, 2018.

  1. cyrusvc

    cyrusvc Registered

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    Hi Admins,

    Please we need help with our WHM server assigned IP address and it's a Reseller account. We have an issue that we are unable to ping our IP address of our WHM server and this affects on using a third party application which is Thunderbird and even Apple Mail. Please anybody here can help. Thank you.
     
  2. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi @cyrusvc

    Does your web hosting provider have ping/ICMP disabled? Since you don't have root access you'll need to address this with them as you won't be able to modify this without their assistance.

    Thanks!
     
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  3. cyrusvc

    cyrusvc Registered

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    Hi @cPanelLauren,

    Thank you so much for your help this will help us to resolve our problem. Currently I am opening a ticket now for them to take a look on our server. Hopefully they can help us with our issue today. As of the moment we can't use our Apple Mail and Thunderbird to check on our emails. We are using webmail to access our emails.
     
  4. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi @cyrusvc

    Are you saying you're unable to access Apple Mail and Thunderbird because the server doesn't respond to ping? I don't think that would be the case, it sounds like there may be more to the issue than just that but none the less the IP routing and issues with the IP address in this instance are best addressed with them. Please let us know if there is anything we can give advice on once you hear back from your provider.

    Thanks!
     
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  5. AndrewN

    AndrewN Member

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