SOLVED WHM Service Status False fail reports?

hello-electro · Feb 15, 2017

Is anyone else experiencing a huge discrepancy between what Service Status is reporting and what they see when they terminal in and check service status that way?

My phone is blowing up with failure reports but there is nothing actually wrong on the server.

WHM 62.0 (build 10)

cPanelMichael · Feb 15, 2017

Hello,

Could you let us know the recent output to /var/log/chkservd.log on this system?

Thank you.

hello-electro · Feb 15, 2017

Code:

Loading services .....cpanel_php_fpm....cpanellogd....cpdavd....cpgreylistd....cphulkd....cpsrvd....crond....dnsadmin....exim....ftpd....httpd....imap....ipaliases....lmtp....mysql....named....nscd....pop....queueprocd....rsyslogd....spamd....sshd..Done

[2017-02-15 13:38:03 -0500] Disk check .... / (/) [37.73%] ... /var/tmp (/var/tmp) [37.73%] ... {status:ok} ... Done

[2017-02-15 13:38:03 -0500] OOM check ....Done

[2017-02-15 13:38:03 -0500] Service check ....sshd [][check command:-][socket connect:N/A][fail count:3]Restarting sshd....

[notify:failed service:sshd]]...spamd [][check command:-][socket connect:N/A][fail count:3]Restarting spamd....

[notify:failed service:spamd]]...rsyslogd [[check command:+][socket connect:N/A]]...queueprocd [][check command:-][socket connect:N/A][fail count:3]Restarting queueprocd....

[notify:failed service:queueprocd]]...pop [[check command:+][socket connect:+]]...p0f [[check command:N/A][socket connect:N/A]]...nscd [][check command:-][socket connect:N/A][fail count:3]Restarting nscd....

[notify:failed service:nscd]]...named [[check command:+][socket connect:N/A]]...mysql [][check command:-][socket connect:N/A][fail count:3]Restarting mysql....

[notify:failed service:mysql]]...mailman [[check command:N/A][socket connect:N/A]]...lmtp [[check command:+][socket connect:+]]...ipaliases [][check command:-][socket connect:N/A][fail count:3]Restarting ipaliases....

[notify:failed service:ipaliases]]...imap [[socket_service_auth:1][check command:+][socket connect:+]]...httpd [[check command:N/A][socket connect:+]]...ftpd [][check command:-][socket connect:N/A][fail count:3]Restarting ftpd....

[notify:failed service:ftpd]]...exim [][check command:-][socket connect:N/A][fail count:3]Restarting exim....

[notify:failed service:exim]]...dnsadmin [][check command:-][socket connect:N/A][fail count:3]Restarting dnsadmin....

[notify:failed service:dnsadmin]]...crond [][check command:-][socket connect:N/A][fail count:3]Restarting crond....

[notify:failed service:crond]]...cpsrvd [[http_service_auth:1][check command:N/A][socket connect:+]]...cphulkd [][check command:-][socket connect:N/A][fail count:3]Restarting cphulkd....

[notify:failed service:cphulkd]]...cpgreylistd [][check command:-][socket connect:N/A][fail count:3]Restarting cpgreylistd....

[notify:failed service:cpgreylistd]]...cpdavd [][check command:-][socket connect:N/A][fail count:3]Restarting cpdavd....

[notify:failed service:cpdavd]]...cpanellogd [][check command:-][socket connect:N/A][fail count:3]Restarting cpanellogd....

[notify:failed service:cpanellogd]]...cpanel_php_fpm [][check command:-][socket connect:N/A][fail count:3]Restarting cpanel_php_fpm....

[notify:failed service:cpanel_php_fpm]]...Done

Service Check Finished

Service Check Started

Loading services .....cpanel_php_fpm....cpanellogd....cpdavd....cpgreylistd....cphulkd....cpsrvd....crond....dnsadmin....exim....ftpd....httpd....imap....ipaliases....lmtp....mysql....named....nscd....pop....queueprocd....rsyslogd....spamd....sshd..Done

[2017-02-15 13:43:11 -0500] Disk check .... / (/) [37.74%] ... /var/tmp (/var/tmp) [37.74%] ... {status:ok} ... Done

[2017-02-15 13:43:11 -0500] OOM check ....Done

[2017-02-15 13:43:11 -0500] Service check ....sshd [][check command:-][socket connect:N/A][fail count:4]Restarting sshd....

[notify:failed service:sshd]]...spamd [][check command:-][socket connect:N/A][fail count:4]Restarting spamd....

[notify:failed service:spamd]]...rsyslogd [[check command:+][socket connect:N/A]]...queueprocd [][check command:-][socket connect:N/A][fail count:4]Restarting queueprocd....

[notify:failed service:queueprocd]]...pop [[check command:+][socket connect:+]]...p0f [[check command:N/A][socket connect:N/A]]...nscd [][check command:-][socket connect:N/A][fail count:4]Restarting nscd....

[notify:failed service:nscd]]...named [][check command:-][socket connect:N/A][fail count:1]Restarting named....

[notify:failed service:nameserver]]...mysql [][check command:-][socket connect:N/A][fail count:4]Restarting mysql....

[notify:failed service:mysql]]...mailman [[check command:N/A][socket connect:N/A]]...lmtp [][check command:-][socket connect:N/A][fail count:1]Restarting lmtp....

[notify:failed service:lmtp]]...ipaliases [][check command:-][socket connect:N/A][fail count:4]Restarting ipaliases....

[notify:failed service:ipaliases]]...imap [][check command:-][socket connect:N/A][fail count:1]Restarting imap....

[notify:failed service:imap]]...httpd [[check command:N/A][socket connect:+]]...ftpd [][check command:-][socket connect:N/A][fail count:4]Restarting ftpd....

[notify:failed service:ftpd]]...exim [][check command:-][socket connect:N/A][fail count:4]Restarting exim....

[notify:failed service:exim]]...dnsadmin [][check command:-][socket connect:N/A][fail count:4]Restarting dnsadmin....

[notify:failed service:dnsadmin]]...crond [][check command:-][socket connect:N/A][fail count:4]Restarting crond....

[notify:failed service:crond]]...cpsrvd [[http_service_auth:1][check command:N/A][socket connect:+]]...cphulkd [][check command:-][socket connect:N/A][fail count:4]Restarting cphulkd....

[notify:failed service:cphulkd]]...cpgreylistd [][check command:-][socket connect:N/A][fail count:4]Restarting cpgreylistd....

[notify:failed service:cpgreylistd]]...cpdavd [][check command:-][socket connect:N/A][fail count:4]Restarting cpdavd....

[notify:failed service:cpdavd]]...cpanellogd [][check command:-][socket connect:N/A][fail count:4]Restarting cpanellogd....

[notify:failed service:cpanellogd]]...cpanel_php_fpm [][check command:-][socket connect:N/A][fail count:4]Restarting cpanel_php_fpm....

[notify:failed service:cpanel_php_fpm]]...Done

Service Check Finished

Service Check Started

Loading services .....cpanel_php_fpm....cpanellogd....cpdavd....cpgreylistd....cphulkd....cpsrvd....crond....dnsadmin....exim....ftpd....httpd....imap....ipaliases....lmtp....mysql....named....nscd....pop....queueprocd....rsyslogd....spamd....sshd..Done

[2017-02-15 13:48:18 -0500] Disk check .... / (/) [37.74%] ... /var/tmp (/var/tmp) [37.74%] ... {status:ok} ... Done

[2017-02-15 13:48:19 -0500] OOM check ....Done

[2017-02-15 13:48:19 -0500] Service check ....sshd [][check command:-][socket connect:N/A][fail count:5]Restarting sshd....

[notify:failed service:sshd]]...spamd [][check command:-][socket connect:N/A][fail count:5]Restarting spamd....

[notify:failed service:spamd]]...rsyslogd [[check command:+][socket connect:N/A]]...queueprocd [][check command:-][socket connect:N/A][fail count:5]Restarting queueprocd....

[notify:failed service:queueprocd]]...pop [[check command:+][socket connect:+]]...p0f [[check command:N/A][socket connect:N/A]]...nscd [][check command:-][socket connect:N/A][fail count:5]Restarting nscd....

[notify:failed service:nscd]]...named [][check command:-][socket connect:N/A][fail count:2]Restarting named....

[notify:failed service:nameserver]]...mysql [][check command:-][socket connect:N/A][fail count:5]Restarting mysql....

[notify:failed service:mysql]]...mailman [[check command:N/A][socket connect:N/A]]...lmtp [][check command:-][socket connect:N/A][fail count:2]Restarting lmtp....

[notify:failed service:lmtp]]...ipaliases [][check command:-][socket connect:N/A][fail count:5]Restarting ipaliases....

[notify:failed service:ipaliases]]...imap [][check command:-][socket connect:N/A][fail count:2]Restarting imap....

[notify:failed service:imap]]...httpd [[check command:N/A][socket connect:+]]...ftpd [][check command:-][socket connect:N/A][fail count:5]Restarting ftpd....

[notify:failed service:ftpd]]...exim [][check command:-][socket connect:N/A][fail count:5]Restarting exim....

[notify:failed service:exim]]...dnsadmin [][check command:-][socket connect:N/A][fail count:5]Restarting dnsadmin....

[notify:failed service:dnsadmin]]...crond [][check command:-][socket connect:N/A][fail count:5]Restarting crond....

[notify:failed service:crond]]...cpsrvd [[http_service_auth:1][check command:N/A][socket connect:+]]...cphulkd [][check command:-][socket connect:N/A][fail count:5]Restarting cphulkd....

[notify:failed service:cphulkd]]...cpgreylistd [][check command:-][socket connect:N/A][fail count:5]Restarting cpgreylistd....

[notify:failed service:cpgreylistd]]...cpdavd [][check command:-][socket connect:N/A][fail count:5]Restarting cpdavd....

[notify:failed service:cpdavd]]...cpanellogd [][check command:-][socket connect:N/A][fail count:5]Restarting cpanellogd....

[notify:failed service:cpanellogd]]...cpanel_php_fpm [][check command:-][socket connect:N/A][fail count:5]Restarting cpanel_php_fpm....

[notify:failed service:cpanel_php_fpm]]...Done

Service Check Finished

Service Check Started

Loading services .....cpanel_php_fpm....cpanellogd....cpdavd....cpgreylistd....cphulkd....cpsrvd....crond....dnsadmin....exim....ftpd....httpd....imap....ipaliases....lmtp....mysql....named....nscd....pop....queueprocd....rsyslogd....spamd....sshd..Done

[2017-02-15 13:53:19 -0500] Disk check .... / (/) [37.75%] ... /var/tmp (/var/tmp) [37.75%] ... {status:ok} ... Done

[2017-02-15 13:53:19 -0500] OOM check ....Done

[2017-02-15 13:53:19 -0500] Service check ....sshd [][check command:-][socket connect:N/A][fail count:6]Restarting sshd....

[notify:failed service:sshd]]...spamd [][check command:-][socket connect:N/A][fail count:6]Restarting spamd....

[notify:failed service:spamd]]...rsyslogd [[check command:+][socket connect:N/A]]...queueprocd [][check command:-][socket connect:N/A][fail count:6]Restarting queueprocd....

[notify:failed service:queueprocd]]...pop [[check command:+][socket connect:+]]...p0f [[check command:N/A][socket connect:N/A]]...nscd [][check command:-][socket connect:N/A][fail count:6]Restarting nscd....

[notify:failed service:nscd]]...named [][check command:-][socket connect:N/A][fail count:3]Restarting named....

[notify:failed service:nameserver]]...mysql [][check command:-][socket connect:N/A][fail count:6]Restarting mysql....

[notify:failed service:mysql]]...mailman [[check command:N/A][socket connect:N/A]]...lmtp [][check command:-][socket connect:N/A][fail count:3]Restarting lmtp....

[notify:failed service:lmtp]]...ipaliases [][check command:-][socket connect:N/A][fail count:6]Restarting ipaliases....

[notify:failed service:ipaliases]]...imap [][check command:-][socket connect:N/A][fail count:3]Restarting imap....

[notify:failed service:imap]]...httpd [Unable to connect to port 80 on 127.0.0.1: Connection refused: Died][check command:N/A][socket connect:-][socket failure threshold:1/3]]...ftpd [][check command:-][socket connect:N/A][fail count:6]Restarting ftpd....

[notify:failed service:ftpd]]...exim [][check command:-][socket connect:N/A][fail count:6]Restarting exim....

[notify:failed service:exim]]...dnsadmin [][check command:-][socket connect:N/A][fail count:6]Restarting dnsadmin....

[notify:failed service:dnsadmin]]...crond [][check command:-][socket connect:N/A][fail count:6]Restarting crond....

[notify:failed service:crond]]...cpsrvd [[http_service_auth:1][check command:N/A][socket connect:+]]...cphulkd [][check command:-][socket connect:N/A][fail count:6]Restarting cphulkd....

[notify:failed service:cphulkd]]...cpgreylistd [][check command:-][socket connect:N/A][fail count:6]Restarting cpgreylistd....

[notify:failed service:cpgreylistd]]...cpdavd [][check command:-][socket connect:N/A][fail count:6]Restarting cpdavd....

[notify:failed service:cpdavd]]...cpanellogd [][check command:-][socket connect:N/A][fail count:6]Restarting cpanellogd....

[notify:failed service:cpanellogd]]...cpanel_php_fpm [][check command:-][socket connect:N/A][fail count:6]Restarting cpanel_php_fpm....

[notify:failed service:cpanel_php_fpm]]...Done

hello-electro · Feb 15, 2017

everything started failing. now cpanel won't reboot after a graceful restart

cPanelMichael · Feb 15, 2017

Hello,

Do you have any firewall rules blocking access to localhost or 127.0.0.1?

Thank you.

hello-electro · Feb 15, 2017

no. but we do have a firewall. I am disabling and going to try to start cpanel. Stand by,

Code:

cpanel.service - cPanel services

   Loaded: loaded (/etc/systemd/system/cpanel.service; enabled; vendor preset: disabled)

   Active: failed (Result: exit-code) since Wed 2017-02-15 19:12:47 EST; 1min 32s ago

  Process: 892 ExecStart=/usr/local/cpanel/scripts/restartsrv_cpsrvd --no-verbose --notconfigured-ok (code=exited, status=203/EXEC)


Feb 15 19:12:47 cloud.example.co systemd[1]: Starting cPanel services...

Feb 15 19:12:47 cloud.example.co systemd[1]: cpanel.service: control process exited, code=exited status=203

Feb 15 19:12:47 cloud.example.co systemd[1]: Failed to start cPanel services.

Feb 15 19:12:47 cloud.example.co systemd[1]: Unit cpanel.service entered failed state.

Feb 15 19:12:47 cloud.example.co systemd[1]: cpanel.service failed.

Is there a way for me to roll back to an earlier version of Cpanel?

hello-electro · Feb 15, 2017

Code:

[[email protected] ~]# systemctl --failed

  UNIT                   LOAD   ACTIVE SUB    DESCRIPTION

● cpanel.service         loaded failed failed cPanel services

● cpanel_php_fpm.service loaded failed failed FPM service for cPanel Daemons

● cpdavd.service         loaded failed failed cPanel dav services

● cpgreylistd.service    loaded failed failed cPanel Greylisting Daemon

● cphulkd.service        loaded failed failed cPanel brute force detector services

● dnsadmin.service       loaded failed failed cPanel DNS admin service

● httpd.service          loaded failed failed Apache web server managed by cPanel EasyApache

● mailman.service        loaded failed failed mailman services

● queueprocd.service     loaded failed failed cPanel Queue services

● spamd.service          loaded failed failed Apache SpamAssassin™ deferral daemon

● tailwatchd.service     loaded failed failed tailwatchd


LOAD   = Reflects whether the unit definition was properly loaded.

ACTIVE = The high-level unit activation state, i.e. generalization of SUB.

SUB    = The low-level unit activation state, values depend on unit type.


11 loaded units listed. Pass --all to see loaded but inactive units, too.

To show all installed unit files use 'systemctl list-unit-files'.
{/code]

cPanelMichael · Feb 15, 2017

Hello,

Could you open a support ticket using the link in my signature so we can take a closer look at the system? You can post the ticket number here and we will update this thread with the outcome.

Thank you.

hello-electro · Feb 15, 2017

I can not process a ticket. the wheel keeps spinning.

hello-electro · Feb 15, 2017

ticket 8237159

hello-electro · Feb 15, 2017

issue resolved. Phew! Awesome support from the cPanel team. Thank you!

cPanelMichael · Feb 16, 2017

Hello,

I'm happy to see the issue was resolved. The Support Team was able to address this issue by restaging the restartsrv_base file via the following command:

Code:

/scripts/updatenow.static --sync

Thank you.

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SOLVED WHM Service Status False fail reports?

hello-electro

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cPanelMichael

Administrator

hello-electro

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hello-electro

Member

cPanelMichael

Administrator

hello-electro

Member

hello-electro

Member

cPanelMichael

Administrator

hello-electro

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hello-electro

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hello-electro

Member

cPanelMichael

Administrator