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SOLVED WHM Service Status False fail reports?

Discussion in 'General Discussion' started by hello-electro, Feb 15, 2017.

  1. hello-electro

    hello-electro Member

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    Is anyone else experiencing a huge discrepancy between what Service Status is reporting and what they see when they terminal in and check service status that way?

    My phone is blowing up with failure reports but there is nothing actually wrong on the server.

    • WHM 62.0 (build 10)
     
    #1 hello-electro, Feb 15, 2017
    Last edited by a moderator: Feb 15, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you let us know the recent output to /var/log/chkservd.log on this system?

    Thank you.
     
  3. hello-electro

    hello-electro Member

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    Code:
    Loading services .....cpanel_php_fpm....cpanellogd....cpdavd....cpgreylistd....cphulkd....cpsrvd....crond....dnsadmin....exim....ftpd....httpd....imap....ipaliases....lmtp....mysql....named....nscd....pop....queueprocd....rsyslogd....spamd....sshd..Done
    
    [2017-02-15 13:38:03 -0500] Disk check .... / (/) [37.73%] ... /var/tmp (/var/tmp) [37.73%] ... {status:ok} ... Done
    
    [2017-02-15 13:38:03 -0500] OOM check ....Done
    
    [2017-02-15 13:38:03 -0500] Service check ....sshd [][check command:-][socket connect:N/A][fail count:3]Restarting sshd....
    
    [notify:failed service:sshd]]...spamd [][check command:-][socket connect:N/A][fail count:3]Restarting spamd....
    
    [notify:failed service:spamd]]...rsyslogd [[check command:+][socket connect:N/A]]...queueprocd [][check command:-][socket connect:N/A][fail count:3]Restarting queueprocd....
    
    [notify:failed service:queueprocd]]...pop [[check command:+][socket connect:+]]...p0f [[check command:N/A][socket connect:N/A]]...nscd [][check command:-][socket connect:N/A][fail count:3]Restarting nscd....
    
    [notify:failed service:nscd]]...named [[check command:+][socket connect:N/A]]...mysql [][check command:-][socket connect:N/A][fail count:3]Restarting mysql....
    
    [notify:failed service:mysql]]...mailman [[check command:N/A][socket connect:N/A]]...lmtp [[check command:+][socket connect:+]]...ipaliases [][check command:-][socket connect:N/A][fail count:3]Restarting ipaliases....
    
    [notify:failed service:ipaliases]]...imap [[socket_service_auth:1][check command:+][socket connect:+]]...httpd [[check command:N/A][socket connect:+]]...ftpd [][check command:-][socket connect:N/A][fail count:3]Restarting ftpd....
    
    [notify:failed service:ftpd]]...exim [][check command:-][socket connect:N/A][fail count:3]Restarting exim....
    
    [notify:failed service:exim]]...dnsadmin [][check command:-][socket connect:N/A][fail count:3]Restarting dnsadmin....
    
    [notify:failed service:dnsadmin]]...crond [][check command:-][socket connect:N/A][fail count:3]Restarting crond....
    
    [notify:failed service:crond]]...cpsrvd [[http_service_auth:1][check command:N/A][socket connect:+]]...cphulkd [][check command:-][socket connect:N/A][fail count:3]Restarting cphulkd....
    
    [notify:failed service:cphulkd]]...cpgreylistd [][check command:-][socket connect:N/A][fail count:3]Restarting cpgreylistd....
    
    [notify:failed service:cpgreylistd]]...cpdavd [][check command:-][socket connect:N/A][fail count:3]Restarting cpdavd....
    
    [notify:failed service:cpdavd]]...cpanellogd [][check command:-][socket connect:N/A][fail count:3]Restarting cpanellogd....
    
    [notify:failed service:cpanellogd]]...cpanel_php_fpm [][check command:-][socket connect:N/A][fail count:3]Restarting cpanel_php_fpm....
    
    [notify:failed service:cpanel_php_fpm]]...Done
    
    Service Check Finished
    
    Service Check Started
    
    Loading services .....cpanel_php_fpm....cpanellogd....cpdavd....cpgreylistd....cphulkd....cpsrvd....crond....dnsadmin....exim....ftpd....httpd....imap....ipaliases....lmtp....mysql....named....nscd....pop....queueprocd....rsyslogd....spamd....sshd..Done
    
    [2017-02-15 13:43:11 -0500] Disk check .... / (/) [37.74%] ... /var/tmp (/var/tmp) [37.74%] ... {status:ok} ... Done
    
    [2017-02-15 13:43:11 -0500] OOM check ....Done
    
    [2017-02-15 13:43:11 -0500] Service check ....sshd [][check command:-][socket connect:N/A][fail count:4]Restarting sshd....
    
    [notify:failed service:sshd]]...spamd [][check command:-][socket connect:N/A][fail count:4]Restarting spamd....
    
    [notify:failed service:spamd]]...rsyslogd [[check command:+][socket connect:N/A]]...queueprocd [][check command:-][socket connect:N/A][fail count:4]Restarting queueprocd....
    
    [notify:failed service:queueprocd]]...pop [[check command:+][socket connect:+]]...p0f [[check command:N/A][socket connect:N/A]]...nscd [][check command:-][socket connect:N/A][fail count:4]Restarting nscd....
    
    [notify:failed service:nscd]]...named [][check command:-][socket connect:N/A][fail count:1]Restarting named....
    
    [notify:failed service:nameserver]]...mysql [][check command:-][socket connect:N/A][fail count:4]Restarting mysql....
    
    [notify:failed service:mysql]]...mailman [[check command:N/A][socket connect:N/A]]...lmtp [][check command:-][socket connect:N/A][fail count:1]Restarting lmtp....
    
    [notify:failed service:lmtp]]...ipaliases [][check command:-][socket connect:N/A][fail count:4]Restarting ipaliases....
    
    [notify:failed service:ipaliases]]...imap [][check command:-][socket connect:N/A][fail count:1]Restarting imap....
    
    [notify:failed service:imap]]...httpd [[check command:N/A][socket connect:+]]...ftpd [][check command:-][socket connect:N/A][fail count:4]Restarting ftpd....
    
    [notify:failed service:ftpd]]...exim [][check command:-][socket connect:N/A][fail count:4]Restarting exim....
    
    [notify:failed service:exim]]...dnsadmin [][check command:-][socket connect:N/A][fail count:4]Restarting dnsadmin....
    
    [notify:failed service:dnsadmin]]...crond [][check command:-][socket connect:N/A][fail count:4]Restarting crond....
    
    [notify:failed service:crond]]...cpsrvd [[http_service_auth:1][check command:N/A][socket connect:+]]...cphulkd [][check command:-][socket connect:N/A][fail count:4]Restarting cphulkd....
    
    [notify:failed service:cphulkd]]...cpgreylistd [][check command:-][socket connect:N/A][fail count:4]Restarting cpgreylistd....
    
    [notify:failed service:cpgreylistd]]...cpdavd [][check command:-][socket connect:N/A][fail count:4]Restarting cpdavd....
    
    [notify:failed service:cpdavd]]...cpanellogd [][check command:-][socket connect:N/A][fail count:4]Restarting cpanellogd....
    
    [notify:failed service:cpanellogd]]...cpanel_php_fpm [][check command:-][socket connect:N/A][fail count:4]Restarting cpanel_php_fpm....
    
    [notify:failed service:cpanel_php_fpm]]...Done
    
    Service Check Finished
    
    Service Check Started
    
    Loading services .....cpanel_php_fpm....cpanellogd....cpdavd....cpgreylistd....cphulkd....cpsrvd....crond....dnsadmin....exim....ftpd....httpd....imap....ipaliases....lmtp....mysql....named....nscd....pop....queueprocd....rsyslogd....spamd....sshd..Done
    
    [2017-02-15 13:48:18 -0500] Disk check .... / (/) [37.74%] ... /var/tmp (/var/tmp) [37.74%] ... {status:ok} ... Done
    
    [2017-02-15 13:48:19 -0500] OOM check ....Done
    
    [2017-02-15 13:48:19 -0500] Service check ....sshd [][check command:-][socket connect:N/A][fail count:5]Restarting sshd....
    
    [notify:failed service:sshd]]...spamd [][check command:-][socket connect:N/A][fail count:5]Restarting spamd....
    
    [notify:failed service:spamd]]...rsyslogd [[check command:+][socket connect:N/A]]...queueprocd [][check command:-][socket connect:N/A][fail count:5]Restarting queueprocd....
    
    [notify:failed service:queueprocd]]...pop [[check command:+][socket connect:+]]...p0f [[check command:N/A][socket connect:N/A]]...nscd [][check command:-][socket connect:N/A][fail count:5]Restarting nscd....
    
    [notify:failed service:nscd]]...named [][check command:-][socket connect:N/A][fail count:2]Restarting named....
    
    [notify:failed service:nameserver]]...mysql [][check command:-][socket connect:N/A][fail count:5]Restarting mysql....
    
    [notify:failed service:mysql]]...mailman [[check command:N/A][socket connect:N/A]]...lmtp [][check command:-][socket connect:N/A][fail count:2]Restarting lmtp....
    
    [notify:failed service:lmtp]]...ipaliases [][check command:-][socket connect:N/A][fail count:5]Restarting ipaliases....
    
    [notify:failed service:ipaliases]]...imap [][check command:-][socket connect:N/A][fail count:2]Restarting imap....
    
    [notify:failed service:imap]]...httpd [[check command:N/A][socket connect:+]]...ftpd [][check command:-][socket connect:N/A][fail count:5]Restarting ftpd....
    
    [notify:failed service:ftpd]]...exim [][check command:-][socket connect:N/A][fail count:5]Restarting exim....
    
    [notify:failed service:exim]]...dnsadmin [][check command:-][socket connect:N/A][fail count:5]Restarting dnsadmin....
    
    [notify:failed service:dnsadmin]]...crond [][check command:-][socket connect:N/A][fail count:5]Restarting crond....
    
    [notify:failed service:crond]]...cpsrvd [[http_service_auth:1][check command:N/A][socket connect:+]]...cphulkd [][check command:-][socket connect:N/A][fail count:5]Restarting cphulkd....
    
    [notify:failed service:cphulkd]]...cpgreylistd [][check command:-][socket connect:N/A][fail count:5]Restarting cpgreylistd....
    
    [notify:failed service:cpgreylistd]]...cpdavd [][check command:-][socket connect:N/A][fail count:5]Restarting cpdavd....
    
    [notify:failed service:cpdavd]]...cpanellogd [][check command:-][socket connect:N/A][fail count:5]Restarting cpanellogd....
    
    [notify:failed service:cpanellogd]]...cpanel_php_fpm [][check command:-][socket connect:N/A][fail count:5]Restarting cpanel_php_fpm....
    
    [notify:failed service:cpanel_php_fpm]]...Done
    
    Service Check Finished
    
    Service Check Started
    
    Loading services .....cpanel_php_fpm....cpanellogd....cpdavd....cpgreylistd....cphulkd....cpsrvd....crond....dnsadmin....exim....ftpd....httpd....imap....ipaliases....lmtp....mysql....named....nscd....pop....queueprocd....rsyslogd....spamd....sshd..Done
    
    [2017-02-15 13:53:19 -0500] Disk check .... / (/) [37.75%] ... /var/tmp (/var/tmp) [37.75%] ... {status:ok} ... Done
    
    [2017-02-15 13:53:19 -0500] OOM check ....Done
    
    [2017-02-15 13:53:19 -0500] Service check ....sshd [][check command:-][socket connect:N/A][fail count:6]Restarting sshd....
    
    [notify:failed service:sshd]]...spamd [][check command:-][socket connect:N/A][fail count:6]Restarting spamd....
    
    [notify:failed service:spamd]]...rsyslogd [[check command:+][socket connect:N/A]]...queueprocd [][check command:-][socket connect:N/A][fail count:6]Restarting queueprocd....
    
    [notify:failed service:queueprocd]]...pop [[check command:+][socket connect:+]]...p0f [[check command:N/A][socket connect:N/A]]...nscd [][check command:-][socket connect:N/A][fail count:6]Restarting nscd....
    
    [notify:failed service:nscd]]...named [][check command:-][socket connect:N/A][fail count:3]Restarting named....
    
    [notify:failed service:nameserver]]...mysql [][check command:-][socket connect:N/A][fail count:6]Restarting mysql....
    
    [notify:failed service:mysql]]...mailman [[check command:N/A][socket connect:N/A]]...lmtp [][check command:-][socket connect:N/A][fail count:3]Restarting lmtp....
    
    [notify:failed service:lmtp]]...ipaliases [][check command:-][socket connect:N/A][fail count:6]Restarting ipaliases....
    
    [notify:failed service:ipaliases]]...imap [][check command:-][socket connect:N/A][fail count:3]Restarting imap....
    
    [notify:failed service:imap]]...httpd [Unable to connect to port 80 on 127.0.0.1: Connection refused: Died][check command:N/A][socket connect:-][socket failure threshold:1/3]]...ftpd [][check command:-][socket connect:N/A][fail count:6]Restarting ftpd....
    
    [notify:failed service:ftpd]]...exim [][check command:-][socket connect:N/A][fail count:6]Restarting exim....
    
    [notify:failed service:exim]]...dnsadmin [][check command:-][socket connect:N/A][fail count:6]Restarting dnsadmin....
    
    [notify:failed service:dnsadmin]]...crond [][check command:-][socket connect:N/A][fail count:6]Restarting crond....
    
    [notify:failed service:crond]]...cpsrvd [[http_service_auth:1][check command:N/A][socket connect:+]]...cphulkd [][check command:-][socket connect:N/A][fail count:6]Restarting cphulkd....
    
    [notify:failed service:cphulkd]]...cpgreylistd [][check command:-][socket connect:N/A][fail count:6]Restarting cpgreylistd....
    
    [notify:failed service:cpgreylistd]]...cpdavd [][check command:-][socket connect:N/A][fail count:6]Restarting cpdavd....
    
    [notify:failed service:cpdavd]]...cpanellogd [][check command:-][socket connect:N/A][fail count:6]Restarting cpanellogd....
    
    [notify:failed service:cpanellogd]]...cpanel_php_fpm [][check command:-][socket connect:N/A][fail count:6]Restarting cpanel_php_fpm....
    
    [notify:failed service:cpanel_php_fpm]]...Done
    
     
  4. hello-electro

    hello-electro Member

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    everything started failing. now cpanel won't reboot after a graceful restart
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Do you have any firewall rules blocking access to localhost or 127.0.0.1?

    Thank you.
     
  6. hello-electro

    hello-electro Member

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    no. but we do have a firewall. I am disabling and going to try to start cpanel. Stand by,

    Code:
    cpanel.service - cPanel services
    
       Loaded: loaded (/etc/systemd/system/cpanel.service; enabled; vendor preset: disabled)
    
       Active: failed (Result: exit-code) since Wed 2017-02-15 19:12:47 EST; 1min 32s ago
    
      Process: 892 ExecStart=/usr/local/cpanel/scripts/restartsrv_cpsrvd --no-verbose --notconfigured-ok (code=exited, status=203/EXEC)
    
    
    Feb 15 19:12:47 cloud.example.co systemd[1]: Starting cPanel services...
    
    Feb 15 19:12:47 cloud.example.co systemd[1]: cpanel.service: control process exited, code=exited status=203
    
    Feb 15 19:12:47 cloud.example.co systemd[1]: Failed to start cPanel services.
    
    Feb 15 19:12:47 cloud.example.co systemd[1]: Unit cpanel.service entered failed state.
    
    Feb 15 19:12:47 cloud.example.co systemd[1]: cpanel.service failed.
    
    Is there a way for me to roll back to an earlier version of Cpanel?
     
    #6 hello-electro, Feb 15, 2017
    Last edited by a moderator: Feb 15, 2017
  7. hello-electro

    hello-electro Member

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    Code:
    [root@cloud ~]# systemctl --failed
    
      UNIT                   LOAD   ACTIVE SUB    DESCRIPTION
    
    ● cpanel.service         loaded failed failed cPanel services
    
    ● cpanel_php_fpm.service loaded failed failed FPM service for cPanel Daemons
    
    ● cpdavd.service         loaded failed failed cPanel dav services
    
    ● cpgreylistd.service    loaded failed failed cPanel Greylisting Daemon
    
    ● cphulkd.service        loaded failed failed cPanel brute force detector services
    
    ● dnsadmin.service       loaded failed failed cPanel DNS admin service
    
    ● httpd.service          loaded failed failed Apache web server managed by cPanel EasyApache
    
    ● mailman.service        loaded failed failed mailman services
    
    ● queueprocd.service     loaded failed failed cPanel Queue services
    
    ● spamd.service          loaded failed failed Apache SpamAssassin™ deferral daemon
    
    ● tailwatchd.service     loaded failed failed tailwatchd
    
    
    LOAD   = Reflects whether the unit definition was properly loaded.
    
    ACTIVE = The high-level unit activation state, i.e. generalization of SUB.
    
    SUB    = The low-level unit activation state, values depend on unit type.
    
    
    11 loaded units listed. Pass --all to see loaded but inactive units, too.
    
    To show all installed unit files use 'systemctl list-unit-files'.
    {/code]
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look at the system? You can post the ticket number here and we will update this thread with the outcome.

    Thank you.
     
  9. hello-electro

    hello-electro Member

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    I can not process a ticket. the wheel keeps spinning.
     
  10. hello-electro

    hello-electro Member

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    ticket 8237159
     
  11. hello-electro

    hello-electro Member

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    issue resolved. Phew! Awesome support from the cPanel team. Thank you!
     
  12. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I'm happy to see the issue was resolved. The Support Team was able to address this issue by restaging the restartsrv_base file via the following command:

    Code:
    /scripts/updatenow.static --sync
    Thank you.
     
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