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WHM Service Status Oddity

Discussion in 'General Discussion' started by HelloJeff, Jun 15, 2005.

  1. HelloJeff

    HelloJeff Guest


    Forgive me for not having read the WHM manual entirely before asking questions. I have, however, searched through the online WHM documentation and searched these forums and google, and have not yet come up with an answer. So, here goes:

    Under "Service Status" in WHM, 2 services on a host are showing as "failed" with the flashing red light icons. After logging into the host, I see that both services appear to be running just fine. I even restarted one of them, and refreshed the Service Status page and there were no changes, still the 2 "failed" services.

    The 2 services are:

    exim (exim-4.50-1_cpanel_smtpctl_av_rewrite_mm2_mmmtrap_exiscan_md5pass) failed
    ftpd failed

    While reloading the Service Status page, I ran a "ps -ef | grep cpanel" on the host, and saw that whostmgr was being executed with the ./servup parameter:

    root 14296 14294 0 18:13 ? 00:00:00 /usr/local/cpanel/whostmgr/bin/whostmgr ./servup

    I, however, know little about what exactly whostmgr is looking for when checking services (is it attempting to establish connections to the services, or running ps auxw and grepping the output, or both/neither/dude you're way off track?)

    Here is output from ps, lsof, and netstat regarding both exim and ftpd on the host:

    # ps -ef|grep exim
    mailnull 20203 1 0 12:41 ? 00:00:06 /usr/bin/perl /usr/local/cpanel/bin/eximstats
    mailnull 3035 1 0 17:25 ? 00:00:01 /usr/sbin/exim -bd -q60m
    mailnull 3201 1 0 17:25 ? 00:00:00 /usr/sbin/exim -tls-on-connect -bd -oX 465
    mailnull 3938 3035 0 17:53 ? 00:00:00 /usr/sbin/exim -bd -q60m
    mailnull 14720 3035 0 17:54 ? 00:00:00 /usr/sbin/exim -bd -q60m
    (extra output intentionally omitted)

    # lsof -i | grep -i exim | grep LISTEN
    exim 3035 mailnull 3u IPv4 -2060592704 TCP *:smtp (LISTEN)
    exim 3201 mailnull 3u IPv4 -2060592688 TCP *:smtps (LISTEN)


    root 26562 1 0 17:15 ? 00:00:00 pure-ftpd (SERVER) root 26656 1 0 17:15 ? 00:00:00 /usr/sbin/pure-authd -s /var/run/ftpd.sock -r /usr/sbin/pureauth

    # netstat -an|grep ":21"
    tcp 0 0* LISTEN

    If I knew how exactly whostmgr was checking for properly running services, it might provide better insight into the issue as far as troubleshooting. There doesn't appear to be a manpage for it, and the online documentation as far as I can tell just shows you how to run it. Thanks for any assistance.

    edit: the version in use is 10.2.0-STABLE_83

    Also, running ./whostmgr ./servup I just see a "GET" to the webserver. I won't go into detail about if I used strace or not, because I'm not sure if that is a violation of policy or not. (Hey, at least I'm trying to answer the question myself :)

    Just adding another update to say that an update to 10.2.0-CURRENT_131 was done, and the problem persists.
    #1 HelloJeff, Jun 15, 2005
    Last edited by a moderator: Jun 15, 2005
  2. aby

    aby Well-Known Member

    May 31, 2005
    Likes Received:
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    Try /etc/init.d/chkservd start

    Aby :)
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. HelloJeff

    HelloJeff Guest

    Thank you aby! I didn't verify the 2 services were still red before running chkservd, but after starting it, then checking the Service Status, everything is green, so I'm almost (100%) positive that did it. I'm reading this now so I can understand the process better:

    Thanks again.

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