WHM Stuck during account creation

madihrb

Member
Jun 19, 2009
15
0
51
I have tried several things to resolve that still the strange issue arises:

When I create new account it stuck to below:

Create a new Account
Adding User


When I check log at tail /usr/local/cpanel/logs/error_log, I see no related log.

I have updated cpanel for several times, it is not resolved yet.

WHMCS actions are not working:
Module Command Error
An unknown error occured

There are 600+ accounts, I am scared now.

All was working good, suddenly that happened.
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
42
348
somewhere over the rainbow
cPanel Access Level
Root Administrator
Hello,

Also, please check /usr/local/cpanel/logs/error_log during the account creation to see what error is outputting.

If you open up a ticket or see an error message in the logs, please provide either or both here for tracking purposes.

Thanks!