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WHM Stuck during account creation

Discussion in 'General Discussion' started by madihrb, Aug 3, 2012.

  1. madihrb

    madihrb Member

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    I have tried several things to resolve that still the strange issue arises:

    When I create new account it stuck to below:

    Create a new Account
    Adding User


    When I check log at tail /usr/local/cpanel/logs/error_log, I see no related log.

    I have updated cpanel for several times, it is not resolved yet.

    WHMCS actions are not working:
    Module Command Error
    An unknown error occured

    There are 600+ accounts, I am scared now.

    All was working good, suddenly that happened.
     
  2. Eric

    Eric Administrator
    Staff Member

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    Howdy,

    If you are seeing the issue in WHM create account or /scripts/wwwacct please open a ticket. We will be happy to fix it up.

    Thanks!
     
  3. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

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    Hello,

    Also, please check /usr/local/cpanel/logs/error_log during the account creation to see what error is outputting.

    If you open up a ticket or see an error message in the logs, please provide either or both here for tracking purposes.

    Thanks!
     
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