WHM su/sudo with new transfer tool

I'm trying to use the Transfer Tool to migrate to a new server but I keep getting this error. Old server is running WHM 11.46.3 and the news server 11.50.0

The remote basic credential check failed due to an error (The system failed to escalate privileges to root on “67.0.0.0” with “sudo” or “su” because of an error: Failed to escalate to root) and response: Connecting to 67.0.0.0 as devAdmin...using method password...Connection Success

Waiting for login prompt ....Done waiting for login prompt.
Normalizing user level shell... Done normalizing shell.
Attempting to obtain root using method "su w/root pass"
Sending password for su w/root pass...
Resetting Terminal....Done.
Attempting to obtain root using method "sudo w/wheel pass"

Failed to escalate to root using “sudo” and “su”: The command “echo reset” didn’t seem to finish within 150 seconds because of an error: “1:TIMEOUT”! Captured shell output was: {},{[]} [shell setup]