The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

WHM to WHM account transfer ERROR = Internal Server Error: "GET /acctxferstream/username

Discussion in 'Data Protection' started by eva2000, Jul 3, 2014.

  1. eva2000

    eva2000 Well-Known Member

    Joined:
    Aug 14, 2001
    Messages:
    322
    Likes Received:
    10
    Trophy Points:
    18
    Location:
    Brisbane, Australia
    cPanel Access Level:
    Root Administrator
    Twitter:
    Doing a WHM to WHM account transfer between WHM 11.44 build 19 based servers and it seems on the homedir streaming it is stuck at around 25% and watching the destination server's /home/username disk usage size it fluctuates between 90% of the source size and then goes back to 40% of the source size on disk and then back to 90% of the source size and repeats so it's always around 25% mark ??

    in /usr/local/cpanel/logs/error_log

    Code:
    [2014-07-03 06:06:08 +0000] panic [cpsrvd-ssl] get_handle() called before initcp() at /usr/local/cpanel/Cpanel/Locale/Utils/User.pm line 32
            Cpanel::Locale::Utils::User::init_cpdata_keys() called at (eval 13) line 1
            eval ' Cpanel::Locale::Utils::User::init_cpdata_keys(); \x0A;' called at /usr/local/cpanel/Cpanel/Locale.pm line 43
            Cpanel::Locale::preinit() called at /usr/local/cpanel/Cpanel/Locale.pm line 104
            Cpanel::Locale::get_handle('Cpanel::Locale') called at /usr/local/cpanel/Cpanel/ChildErrorStringifier.pm line 101
            Cpanel::ChildErrorStringifier::autopsy(Cpanel::SafeRun::Object=HASH(0x36cde40)) called at cpsrvd-ssl line 7250
            cpanel::cpsrvd::do_acctxferstream_to_fh('username1', IO::Socket::SSL=GLOB(0x36cbd20)) called at cpsrvd-ssl line 7106
            cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd-ssl line 1981
            cpanel::cpsrvd::dodoc(HASH(0x140a8e0)) called at cpsrvd-ssl line 1512
            cpanel::cpsrvd::handle_one_connection() called at cpsrvd-ssl line 1149
            cpanel::cpsrvd::script() called at cpsrvd-ssl line 435
    panic [cpsrvd-ssl] get_handle() called before initcp()
    Duplicate logaccess:  at cpsrvd-ssl line 3561
            cpanel::cpsrvd::logaccess() called at cpsrvd-ssl line 6619
            cpanel::cpsrvd::body_internal_error(500, 'exit level [panic] [pid=32305] (get_handle() called before initc...') called at cpsrvd-ssl line 6678
            cpanel::cpsrvd::internal_error('exit level [panic] [pid=32305] (get_handle() called before initc...') called at /usr/local/cpanel/Cpanel/Logger.pm line 510
            Cpanel::Logger::logger('Cpanel::Logger=HASH(0x13b6130)', 'HASH(0x1495c60)') called at /usr/local/cpanel/Cpanel/Logger.pm line 366
            Cpanel::Logger::panic('Cpanel::Logger=HASH(0x13b6130)', 'get_handle() called before initcp()') called at /usr/local/cpanel/Cpanel/Locale/Utils/User.pm line 32
            Cpanel::Locale::Utils::User::init_cpdata_keys() called at (eval 13) line 1
            eval ' Cpanel::Locale::Utils::User::init_cpdata_keys(); 
    ;' called at /usr/local/cpanel/Cpanel/Locale.pm line 43
            Cpanel::Locale::preinit() called at /usr/local/cpanel/Cpanel/Locale.pm line 104
            Cpanel::Locale::get_handle('Cpanel::Locale') called at /usr/local/cpanel/Cpanel/ChildErrorStringifier.pm line 101
            Cpanel::ChildErrorStringifier::autopsy('Cpanel::SafeRun::Object=HASH(0x36cde40)') called at cpsrvd-ssl line 7250
            cpanel::cpsrvd::do_acctxferstream_to_fh('username1', 'IO::Socket::SSL=GLOB(0x36cbd20)') called at cpsrvd-ssl line 7106
            cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd-ssl line 1981
            cpanel::cpsrvd::dodoc('HASH(0x140a8e0)') called at cpsrvd-ssl line 1512
            cpanel::cpsrvd::handle_one_connection() called at cpsrvd-ssl line 1149
            cpanel::cpsrvd::script() called at cpsrvd-ssl line 435
    Internal Server Error: "GET /acctxferstream/username1 HTTP/1.0" 500 exit level [panic] [pid=32305] (get_handle() called before initcp())
    
     
  2. eva2000

    eva2000 Well-Known Member

    Joined:
    Aug 14, 2001
    Messages:
    322
    Likes Received:
    10
    Trophy Points:
    18
    Location:
    Brisbane, Australia
    cPanel Access Level:
    Root Administrator
    Twitter:
    no luck with manual pkgacct and restorepkg method too

    Code:
    /scripts/restorepkg username1
    It looks like you are trying to restore a backup for the user “username1”.
    cPanel restorepkg 
    Restricted: “no”
    Allow Reseller Privileges: “no”
    Searching for “username1”’s account archive …
    The system will attempt to restore the archive file “/home/cpmove-username1.tar.gz”.
    ArchiveManager
                    Preparing archive for restoration …
            ArchiveManager
            Failed to extract the archive at “/home/cpmove-username1.tar.gz”: The tar archive extraction failed because of an error: The “/bin/gtar” command (process 19182) reported the “ENOENT” (2) error when it ended.: “/bin/gtar: Unexpected EOF in archive
            /bin/gtar: Unexpected EOF in archive
            /bin/gtar: Error is not recoverable: exiting now
            ”.
    Failed to extract the archive at “/home/cpmove-username1.tar.gz”: The tar archive extraction failed because of an error: The “/bin/gtar” command (process 19182) reported the “ENOENT” (2) error when it ended.: “/bin/gtar: Unexpected EOF in archive
    /bin/gtar: Unexpected EOF in archive
    /bin/gtar: Error is not recoverable: exiting now
    ”.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    653
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    Internal case number 105913 is open to provide better error messages when remote transfer streaming fails. As for why this particular transfer failed, could you check the available disk space on the source server and see if it's sufficient to allow the packaging of the account?

    Thank you.
     
  4. eva2000

    eva2000 Well-Known Member

    Joined:
    Aug 14, 2001
    Messages:
    322
    Likes Received:
    10
    Trophy Points:
    18
    Location:
    Brisbane, Australia
    cPanel Access Level:
    Root Administrator
    Twitter:
    thanks Michael

    the source server has 56GB of free disk space on /home before the backup and the account is 42GB reported size and 12GB compressed size after backup so probably not enough disk space ?.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    653
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Yes, you will need additional space on the source server. Or, you could skip the home directory during the transfer and then copy that data over to the destination server manually using a utility such as rsync.

    Thank you.
     
Loading...

Share This Page