WHM transfer BIG PROBLEM PLEASE HELP!

[conflicker]

Hi everybody..

I'm having a very critical problem right now, Please help..

I have an old server and a new server... I use the copy multiple account feature of the whm to copy all the account that exist from the old server to the new server.. and it is successfully done..

But I notice something really odd. some of the account is now missing on the old server and exist on the new server..

I just don't know if it is how the WHM transfer feature do..

I just want the two server to have both cpanel accounts.. and not losing it on the old server..

Please anyone can tell how the transfer feature works.. and what it's consequences and it's rules and regulation as well.. Please help, Thanks.

Conflicker

 

[NixTree]

Hello,

That is very strange! WHM account transfer just copy the accounts over to the new server and it won't kill / terminate any accounts on the source server.

Here is the detailed info - Copy Multiple Accounts/Packages from Another Server

Have you made sure that the mentioned accounts aren't listing in /etc/userdomains? If so, do a grep in /var/cpanel/accounting.log for the respective users and check for any actions has been taken over those acconts!

Thank you,
Nibin.

 

[Infopro]

No accounts are removed. Transferring via WHM creates a backup and then moves it, leaving the live server and accounts intact as is.

Could browser cache be an issue for you here possibly?

 

[conflicker]

Thank you guys for your response.. It makes me comfortable..

I just see the accounting.log and the account that missing is really removed by some user..

Thanks for you help...

 

[Brian]

The WHM Copy Account functionality does not remove any data from the source server upon copying the account. If an account was removed from the source server, this alludes to the fact that someone/something initiated a termination of the account that was entirely separate and unrelated to the copy account you processed. The two actions are simply unrelated unless you've heavily customized your server with script hooks that perform such actions.

You may be able to gather further details on who/what terminated the account via:

grep "GET /scripts/killacct?domain" /usr/local/cpanel/logs/access_log

That will show you all requests made through WHM to terminate an account. At the very least, you should get the IP address of whom initiated the termination. However, if the account was terminated through other means (like manually running /scripts/killacct via shell) it will not show in that log. But, /root/.bash_history may help you there to verify if that's the case.

You could always open a ticket with cPanel Support (see my signature for links) and have them perform a cursory look.