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WHM unsuspension emails marked as spam by SpamAssasin

Discussion in 'E-mail Discussions' started by stormy, Sep 23, 2014.

  1. stormy

    stormy Well-Known Member

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    I was puzzled to find this: SpamAssassin is giving a very high spam score (7.6) to the default unsuspension emails from WHM.

    i.e the ones with subject "Account Unsuspended on SERVER (DOMAIN)", which arrive From: "cPanel on SERVER" <cpanel@SERVER>

    Here are the tests:

    -0.7 RP_MATCHES_RCVD Envelope sender domain matches handover relay domain
    0.0 TVD_SPACE_RATIO TVD_SPACE_RATIO
    2.0 SUBJECT_UNNEEDED_ENCODING Subject encoded but not non-ASCII?
    2.3 TVD_SPACE_ENCODED TVD_SPACE_ENCODED
    1.0 BODY_URI_ONLY Message body is only a URI in one line of text or for
    an image
    3.0 TVD_SPACE_RATIO_MINFP TVD_SPACE_RATIO_MINFP

    This is the edited/anonymized message body:
    Code:
    +===================================+
    | Account Info                      |
    +===================================+
    | Domain: DOMAIN
    | UserName: USER
    +===================================+
    Account Unsuspended by root (root)
    
    I can create some whitelisting rules, but I think this should be addressed at the source.

    Any comments?

    Best regards,
    Jorge
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello :)

    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  3. stormy

    stormy Well-Known Member

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    Here's the resolution:

    So, all we can do is wait...
     
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