WHM update not work. Problem "database is locked" if launch "yum update"

Operating System & Version
CENTOS 7.5 virtuozzo
cPanel & WHM Version


Mar 23, 2015
cPanel Access Level
DataCenter Provider
Hi, i have a problem updating WHM. It is currently blocked to v82.0.16 . After searching the forum I realized that it is a problem with the yum command. When I run "yum update" the answer is as follows:

Loaded plugins: universal-hooks
EA4                                                                                                                                                                                                                   | 2.9 kB  00:00:00
cpanel-addons-production-feed                                                                                                                                                                                         | 2.9 kB  00:00:00
cpanel-plugins                                                                                                                                                                                                        | 2.9 kB  00:00:00
MariaDB103                                                                                                                                                                                                            | 2.9 kB  00:00:00
base                                                                                                                                                                                                                  | 3.6 kB  00:00:00
extras                                                                                                                                                                                                                | 2.9 kB  00:00:00
updates                                                                                                                                                                                                               | 2.9 kB  00:00:00

 One of the configured repositories failed (Unknown),
 and yum doesn't have enough cached data to continue. At this point the only
 safe thing yum can do is fail. There are a few ways to work "fix" this:

     1. Contact the upstream for the repository and get them to fix the problem.

     2. Reconfigure the baseurl/etc. for the repository, to point to a working
        upstream. This is most often useful if you are using a newer
        distribution release than is supported by the repository (and the
        packages for the previous distribution release still work).

     3. Run the command with the repository temporarily disabled
            yum --disablerepo=<repoid> ...

     4. Disable the repository permanently, so yum won't use it by default. Yum
        will then just ignore the repository until you permanently enable it
        again or use --enablerepo for temporary usage:

            yum-config-manager --disable <repoid>
            subscription-manager repos --disable=<repoid>

     5. Configure the failing repository to be skipped, if it is unavailable.
        Note that yum will try to contact the repo. when it runs most commands,
        so will have to try and fail each time (and thus. yum will be be much
        slower). If it is a very temporary problem though, this is often a nice

            yum-config-manager --save --setopt=<repoid>.skip_if_unavailable=true

database is locked
Can you help me solve the problem?

Thank's a lot.


Well-Known Member
Feb 20, 2014
Nashville, TN, USA
cPanel Access Level
Root Administrator
database is locked
This is for the edge case where you've just built the server and the hosting firm has an auto 'yum update' launch in their ISOs. In this case then you'll get the database is locked until it finishes updating and then you're good. Pretty rare, but really frustrating...

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Technical Analyst Team Lead
Staff member
Nov 20, 2019
cPanel Access Level
Root Administrator
Hello @andinacom

Did you have any luck after executing the yum clean all command?

The error is difficult to interpret because it does specify which repository failed. Does the command work if you enable only the base repo?

yum --disablerepo=* --enablerepo=base update

Best regards