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WHM VPS abuse report from Datacenter - How to find which CPanel user is sending SPAM ?

Discussion in 'E-mail Discussion' started by crossing, Sep 21, 2014.

  1. crossing

    crossing Active Member

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    I just got an email from Datacenter that my VPS IP is sending abuse emails, I have 50 CPanel clients within this VPS using the same IP, email send is limited to 200emails/hour , even so I just received this warning from Datacenter to solve the problem. How can I find which CPanel user is sending SPAM abuse emails ??

    If I don't solve this problem fast my VPS IP will be null routed :confused: and all 50 clients websites will be down.


    Thank you
     
    #1 crossing, Sep 21, 2014
    Last edited: Sep 21, 2014
  2. 24x7server

    24x7server Well-Known Member

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    Hello,

    I can see you do not have a root access to check the mails server logs, Please try to contact your hosting provider and ask them to check this.

    If you have root access, Please try with the following command. This command will show you directory path if your any domain is sending the mails through scripts.


    Code:
    awk '$3 ~ /^cwd/{print $3}' /var/log/exim_mainlog | sort | uniq -c | sed "s|^ *||g" | sort -nr

    Also check : https://documentation.cpanel.net/display/CKB/How+to+Prevent+Email+Abuse
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Please check to see if they can provide you with an example of an email that was sent out so you can review the message headers in order to determine the source of the message. You may also find the following documents helpful:

    Prevent Email Abuse
    Mail Limiting Features

    Thank you.
     
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