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WHMCS cron job not working error - jailshell/5: command not found

Discussion in 'General Discussion' started by andysag, Jul 1, 2017.

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  1. andysag

    andysag Registered

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    Hello, I am having trouble getting a cron job to work. It is the only one I am using and it is the one to run the automated settings in WHMCS (process invoices, etc).

    I am getting this message emailed to me every time the cron tries to run.

    /usr/local/cpanel/bin/jailshell: 5: command not found

    It used to work but now I think it has been updated or something and it isn't working now. I am getting a cron status error in WHMCS.

    I am with Inmotion hosting and they won't help because they say they don't support WHMCS and have told me to get support from WHMCS directly. The trouble is I am getting WHMCS through Inmotion so I can't get support from the WHMCS site at all as I am not registered as a user with them. Inmotion told me I should be able to use my username and password that I use to login to WHMCS but it just doesn't work, my email isn't registered with WHMCS at all!

    The last time this cron job was completed was 02/04/2017. Maybe I have done something to make it not work but I can't think of what it may be.

    Looking for any clues at all as to where I should look to fix this problem please.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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  3. andysag

    andysag Registered

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  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    If you've double checked your cron settings in your cPanel for this and they are correct, you'll need to speak with your Hosting Provider about this.
     
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  5. rpvw

    rpvw Well-Known Member

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