The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

WHMCS not working via Softacluous

Discussion in 'General Discussion' started by altair, Jan 14, 2015.

  1. altair

    altair Registered

    Joined:
    Jan 14, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    I can't install WHMCS via Softaculous. It says the Licence is wrong and the Licence is absolutely working

    I'm no expert so I contacted the Softaculous they asked me to do this
    " www1.whmcs.com in your Whitelist you should be able to install WHMCS."

    I'm the root of the server and does anybody have an Idea how to whitelist a website? (not an IP)

    Thanks in advanced
     
    #1 altair, Jan 14, 2015
  2. MilesWeb

    MilesWeb Well-Known Member
    PartnerNOC

    Joined:
    May 23, 2012
    Messages:
    174
    Likes Received:
    2
    Trophy Points:
    68
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Twitter:
    By that they might mean to whitelist the IP which resolves to www1.whmcs.com.
     
    #2 MilesWeb, Jan 15, 2015
  3. altair

    altair Registered

    Joined:
    Jan 14, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    I'm not still clear on this I beg your pardon. Can you please clarify?

    They sent me

    "Hi,

    It depends on what type of Firewall you are using.
    You will need to ask your host on how to add this.

    Once you add www1.whmcs.com in your Whitelist you should be able to install WHMCS.

    Regards,
    Softaculous Support"

    IP as in?

    - - - Updated - - -

    I'm not still clear on this I beg your pardon. Can you please clarify?

    They sent me

    "Hi,

    It depends on what type of Firewall you are using.
    You will need to ask your host on how to add this.

    Once you add www1.whmcs.com in your Whitelist you should be able to install WHMCS.

    Regards,
    Softaculous Support"

    IP as in?
     
    #3 altair, Jan 15, 2015
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    15,442
    Likes Received:
    285
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Why not post back to that ticket and ask them to clarify the comment?
     
    #4 Infopro, Jan 15, 2015
  5. caisc

    caisc Well-Known Member

    Joined:
    Oct 5, 2011
    Messages:
    70
    Likes Received:
    2
    Trophy Points:
    58
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Have you updated your website/domain IP at WHMCS end, they keep track of the IP on which WHMCS is running.
     
    #5 caisc, Jan 16, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - WHMCS working Softacluous
  1. m4f1aboy

    AutoSSL and WHMCS Slow Loading Time

    m4f1aboy, May 18, 2017, in forum: Security
    Replies:
    3
    Views:
    149
    cPanelMichael
    May 29, 2017
  2. daemoncesar

    error whmcs (Create)

    daemoncesar, Apr 20, 2017, in forum: General Discussion
    Replies:
    1
    Views:
    109
    Infopro
    Apr 20, 2017
  3. daemoncesar

    backup (whmcs64)

    daemoncesar, Apr 16, 2017, in forum: Discussões em Português
    Replies:
    1
    Views:
    120
    cPanelMichael
    Apr 17, 2017
  4. iServiceFa

    WHM Connect To WHMCS Redirect On Hostname

    iServiceFa, Apr 11, 2017, in forum: General Discussion
    Replies:
    3
    Views:
    127
    cPanelMichael
    Apr 11, 2017
  5. obka

    WHMCS billing & support section in cPanel?

    obka, Feb 18, 2017, in forum: General Discussion
    Replies:
    3
    Views:
    467
    kawasakai
    Apr 12, 2017

Share This Page