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WHMCS not working via Softacluous

Discussion in 'General Discussion' started by altair, Jan 14, 2015.

  1. altair

    altair Registered

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    I can't install WHMCS via Softaculous. It says the Licence is wrong and the Licence is absolutely working

    I'm no expert so I contacted the Softaculous they asked me to do this
    " www1.whmcs.com in your Whitelist you should be able to install WHMCS."

    I'm the root of the server and does anybody have an Idea how to whitelist a website? (not an IP)

    Thanks in advanced
     
    #1 altair, Jan 14, 2015
  2. MilesWeb

    MilesWeb Well-Known Member PartnerNOC

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    By that they might mean to whitelist the IP which resolves to www1.whmcs.com.
     
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    #2 MilesWeb, Jan 15, 2015
  3. altair

    altair Registered

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    I'm not still clear on this I beg your pardon. Can you please clarify?

    They sent me

    "Hi,

    It depends on what type of Firewall you are using.
    You will need to ask your host on how to add this.

    Once you add www1.whmcs.com in your Whitelist you should be able to install WHMCS.

    Regards,
    Softaculous Support"

    IP as in?

    - - - Updated - - -

    I'm not still clear on this I beg your pardon. Can you please clarify?

    They sent me

    "Hi,

    It depends on what type of Firewall you are using.
    You will need to ask your host on how to add this.

    Once you add www1.whmcs.com in your Whitelist you should be able to install WHMCS.

    Regards,
    Softaculous Support"

    IP as in?
     
    #3 altair, Jan 15, 2015
  4. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Why not post back to that ticket and ask them to clarify the comment?
     
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    #4 Infopro, Jan 15, 2015
  5. caisc

    caisc Well-Known Member

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    Have you updated your website/domain IP at WHMCS end, they keep track of the IP on which WHMCS is running.
     
    #5 caisc, Jan 16, 2015
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