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WHMCS reseller account problem

Discussion in 'General Discussion' started by jiggliemon, Jan 13, 2007.

  1. jiggliemon

    jiggliemon Registered

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    I recently installed WHMCS in attempt to have re-curring billing cycles for my accounts. I installed the 15day trial, and soon discovered that i hated the prograp, however, not soon enough to stop me from entering in some account information of an account that was already on my WHM.

    Long story short, when i entered the User name and Pass into the WHMCS interface, it aparently turned that account user into a "reseller." I know this, because when i log into the cPanel of that account with the "Username" and "Passowrd" that i created it with (also the inso i added into the whmcs interface) it gives me a warning message.. "Warning: You are logged in using the reseller or root password"

    I have looked in the "Reseller Account" informaion under my WHM, there are no reseller accounts. Making it impossible to delete that account, or to change the username and password.

    What i want, to to Be able to Login to the cPanel of my account using the existing usename and password - withour signing into the "reseller" account.

    any help would be great,
    -Chase
     
  2. adept2003

    adept2003 Well-Known Member

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    You'll probably find an answer in the WHMCS forums... ;)
     
  3. katmai

    katmai Well-Known Member

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    it's not an issue quite related to whmcms, because i had an acct with reseller privileges. i rearranged and ordered pretty in a new way all the accts on the server. so i removed this acct reseller privileges and changed owner to a new acct which has been made reseller.

    and i get this exact message and i cannot use this account,. because it will not let me in. same message as above.
     
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