WHNBilling

[bliz42]

I dont' want to raise any eyebrows around here or anything, but I feel obligated to tell anyone considering purchasing a copy of WHNBilling, please contact me first. I know the site looks professional and makes lots of promises about how great the software is. Trust me, we need to talk.

I purchased a license (luckily I went for the lite version to start off with, so I saved a little money anyhow) and I have a whole lot I can tell you that might help you make a wise decision regarding the matter.

Just a few of the wonderful features of whnbilling:

* invoices that list charges for one total, and charge another total
* sales tax that does not take the users state in mind
* reseller support that doesnt work and ignores your config
* non-cc payment methods that don't work worth a flip
* duplicate charges to users credit card with ease!
* sending root passwords over plaintext http connections
* setup fee cannot be conditional (such as if domain is new)

...and MUCH MUCH MORE!

As bad as it is, I have continuously offered to help develop the product further to the level it should be for them to be selling it to other folks, and they refuse. I also can't seem to get any support beyond &our system doesn't do that. you can purchase the full source version and you can fix the problem yourself&, for features that are either inferred to be working properly by their sales pitch on their site, or things that are common sense and should work one way, but instead just decide to half-way implement something just so we can claim it as a feature.

A very bad experience nevertheless.

 

[portman]

We purchased it as well...some underthe covers things we have found is that even though you mau delete something from a client does not mean it is gone from the DB. Good becase you can undo it...bad if other code does not understand it is gone.

The other payment methods came to us with different code between the three of them. Funny thing was I was told they were the same exact code when I was looking at the three peices and _clearly_ seeing different code (those thre scripts are not encoded). I was then told they would not be supported because they were not encoded. After doing SW development for 15 years and being a CTO I was a bit taken back.

As for the other issues I have yet to see them but we have not used it for a complete billing cycle yet.

They are also a bit rough on the edges when they comminicate.

One thing I think they need to be more clear with on there site is FULL CPanel integration and Reseller Support. This does not mean Bulk Reseller support. This means resellers can resell your plans at a reduced cost.

It does do some things nice and some others leave a bit to be desired but I don't think I would trash the product yet. I am not sure I have seen anything out there in the same price range that does all it does.

 

[bliz42]

alternative

I'm currently looking at modernbill... it's cheaper, does a lot more, and seems very nice.

It's not integrated with cpanel (yet), but with the quality of the code of whnbilling, it might as well not be counted as that either.

bliz42

 

[gorgo]

The billing system Im working on is specifically designed to integrate with Cpanel/WHM 4.8/9...

 

[bliz42]

your system

how's that one coming btw? need any help? i'm a php/perl/mod_perl developer eager for a good project.. ; )

 

[gorgo]

blitz... I could use some help... Im just finalizing the structure for the rest of the system and grabbing final input from the users here....

When I get enough support, and pre-feedback, I will be looking for assistant coders/testers... The benifets of helping out will be ironed out in the near future... anyone who is interested ... stay tuned

 

[bliz42]

interest

/me keeps his ears tuned in and watchful ; )

 

[shaun]

i think you guys need to take this to WHT(webhostingtalk.com), they like to talk alot of **** their. This is a support forum not a software review forum.

 

[wheatpub]

WHNBilling Problems

What version of the WHNBilling system had the problems? And have they been corrected?

Thanks,

Paul Cardin

 

[bliz42]

updates

I'm currently running version 1.9.1, and no. Nothing that has been mentioned has been fixed.

 

[AlaskanWolf]

Bliz, your talking allot of hot air as far as im concerned, The features you state are bugs, are more feature requests then anything else.

FYI there has been a alot of bugs fixed in version 1.93.

As for you &helping& with our program in terms of programming, we thank you for the offer, but its not needed, we are not going to open up our entire code to someone we have no clue is, like i told you many times before in emails, We have a programmer which is very devoted to WHNBilling and is working on WHNBilling on a daily basis adding features and fixing bugs.

Our system works quite well actually with over 200 satisfied customers using WHNBilling as their billing system and growing by at least 10 new companies a week.

As Shaun said, this is a support forum, not a bitch forum

 

[bliz42]

updates?

That's all fine and dandy, but I feel a discussion and support forum can be used to warn others about a heavily related product.

Regardless, if you look over my posts they are not feature requests. They are bug reports that I was told would not be fixed. Plain and simple. I merely stated the facts in my posts, about the lack of any support I have received.

v1.9.3? As a registered user of your product entititled to updates, why has this update not been made available to me? The latest version I can find on your site is v1.8.5.

You can say you are all fine and dandy, but I cannot believe other people are happy with your product. I have nothing but problems with it, and have found very little of your stated support and feature list to be accurate.

I have pointed out numerous major problems, including security problems, to you and your staff through your trouble ticket system, and without fail each and every time I was told that it was either not appropriate, wasn't a major concern, or primarily to purchase the full source version and I could fix that problem myself.

Stand on your soap box and tell others what you want, but you and I both know your product is not worth a dime. The only reason you get new customers is the lack of worthwhile alternatives to your product and your nice sales pitch, but that will be changing in the very near future.

Not one statement that I made was not reported in a trouble ticket, and all of them were addressed. Not one statement that I made was false or misleading in any manner. Your product is defective. I'm not bitching, I'm here to warn others of the same experience that I encountered. There is a clear difference.

 

[AlaskanWolf]

what is the domain that your license is registered under with us?

We discontinued the Lite version. We only support the Pro version since about 2 months ago. No updates are provided for discontinued versions.

HAHA, please please humor me. People buy our product because it gets the job done. We have MANY satisfied customers, including at least two companies that have over 10,000 customers running our software!! With that said, I will say it again, your complaints are hot air, that's all. An angry customer because we didn't listen to your empty complaints, so you figured to &get back at us& you would post your views in a public forum.

As with anything anyone buys, you don't have to use it, just like you don't have to use any of the other billing programs on the market, make your own....

Unfortunately you haven't pointed out ANY security flaws (at all) other then the fact that the we have to call the new account creation at 2086 instead of 2087, which really we cant do anything about because not everyone has a secure cert to use with their WHM area on every server they own and because we keep that certain file un-zended you can easily go into there and change it from 2086 to 2087 (anyone with basic typing knowledge can do this)

As for the other &bugs& you talk of, we have had no complaints from customers, nor can we duplicate these bugs. As with any company, if you cant duplicate a bug, how can you fix it?

From what your saying it certainly doesn't sound like anything is amiss with our software. As I also said, we found about 2-3 bugs in version 1.91 (non security related) and they were fixed in version 1.93 Professional

Regards

 

[oSM]

IMO, Webhostingbilling has been excellent to us. We've never had any security problems with it. Extremely fast system... The automation is an incredible time-saver. I doubt there is any billing system out there as good and automated as WHB. For Cpanel, its prob the best..

However, I do agree with you on one thing... An invoice for the domain registration should be added if the client chooses that option...

 

[jameshsi]

I hope we can find out the truth, and thanks for the admin. of this forum not lock or delete this thread, although this is a support forum, but we really want to know how is others experience using any cpanel related products/services.

 

[bigshow911]

This is exactly what i wanted a thread about this product to find out what it was all about.

And i WONT be buying it simply because of the immature way alaskan wolf acted above.

Humor me more please, i know from being in the business world for 10 years, not to go that route, if you want to be treated like a real businessman, I WILL be telling my 37 resellers to NOT buy your product.

 

[mortation]

I use CyDock (http://www.cydock.com) without a hitch

Mort