Why cant we ever see emaisl from Ebay in Cpanel webmail?

Griffys

Registered
Nov 17, 2013
1
0
1
cPanel Access Level
Website Owner
Hi All,

I am hoping someone may be able to help with this. One of our sales channels is Ebay - and we have never been able to 'see' any emails that come from Ebay (ie customer questions, etc) Doesnt matter which viewer/reader we use. or Which type of device.

ie: If we log into any of our email accounts via webmail - we see all emails - except those from ebay

Any clues as to whats happening? (been like this for many years - except now we actually need the ability to see them!)

Cheers Zane
 

MikeDVB

Well-Known Member
PartnerNOC
Jun 4, 2008
218
3
68
Indiana, USA
You'll need to get with your server administrator to troubleshoot this. There's no way, with the limited information you've provided, for anybody here to help beyond offering general advice.

I can tell you that this isn't an issue with cPanel itself as I have a few personal accounts and I receive emails from eBay on my personal cPanel email accounts regularly [well, my wife runs the eBay business - she gets the emails].
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello :)

Yes, you will need to contact your web hosting provider for assistance with this issue. They can search the Exim logs to see if messages from Ebay are blocked by a filter rule.

Thank you.