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Why cant we ever see emaisl from Ebay in Cpanel webmail?

Discussion in 'E-mail Discussion' started by Griffys, Nov 17, 2013.

  1. Griffys

    Griffys Registered

    Nov 17, 2013
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    Website Owner
    Hi All,

    I am hoping someone may be able to help with this. One of our sales channels is Ebay - and we have never been able to 'see' any emails that come from Ebay (ie customer questions, etc) Doesnt matter which viewer/reader we use. or Which type of device.

    ie: If we log into any of our email accounts via webmail - we see all emails - except those from ebay

    Any clues as to whats happening? (been like this for many years - except now we actually need the ability to see them!)

    Cheers Zane
  2. MikeDVB

    MikeDVB Well-Known Member

    Jun 4, 2008
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    Indiana, USA
    You'll need to get with your server administrator to troubleshoot this. There's no way, with the limited information you've provided, for anybody here to help beyond offering general advice.

    I can tell you that this isn't an issue with cPanel itself as I have a few personal accounts and I receive emails from eBay on my personal cPanel email accounts regularly [well, my wife runs the eBay business - she gets the emails].
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Root Administrator
    Hello :)

    Yes, you will need to contact your web hosting provider for assistance with this issue. They can search the Exim logs to see if messages from Ebay are blocked by a filter rule.

    Thank you.
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