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why does aol reject mail ?

Discussion in 'E-mail Discussions' started by rastoma, Jun 7, 2002.

  1. rastoma

    rastoma Well-Known Member

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    why does all mail to any aol user get rejected?
     
  2. Annette

    Annette Well-Known Member
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    Do the rejects give you any errors? We don't have problems sending to AOLers except AOL's own tendency to queue up mail before delivery. More details, please.
     
  3. techark

    techark Well-Known Member

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    make sure you have

    Reverse DNS AOL will kick it back everytime.
     
  4. rastoma

    rastoma Well-Known Member

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    [quote:ac258cda39][i:ac258cda39]Originally posted by Annette[/i:ac258cda39]

    Do the rejects give you any errors? We don't have problems sending to AOLers except AOL's own tendency to queue up mail before delivery. More details, please.[/quote:ac258cda39]

    I'll have to find one as I myself do have an AOL address I mail to regularly. It's a typically message cannot be delivered... we've given up.. etc.
     
  5. rastoma

    rastoma Well-Known Member

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    [quote:e0e8391e51][i:e0e8391e51]Originally posted by techark[/i:e0e8391e51]

    Reverse DNS AOL will kick it back everytime. [/quote:e0e8391e51]

    I'm sorry but I don't quite follow..... reverse dns aol ?
     
  6. awsol

    awsol cPanel Test Bitch

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    Under Service Manager set exim to run on another port.
     
  7. Annette

    Annette Well-Known Member
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    In our experience, AOL generally does not care about reverse DNS unless there is some other problem as well (i.e., they have also been getting spam from the server without reverse DNS). Without a more exact error, it's hard to pin it to any particular thing.
     
  8. rastoma

    rastoma Well-Known Member

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    [quote:fc13517ae1][i:fc13517ae1]Originally posted by awsol[/i:fc13517ae1]

    Under Service Manager set exim to run on another port.[/quote:fc13517ae1]

    How would this affect mail being sent to aol and being rejected?
     
  9. hst

    hst Well-Known Member

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    aol email

    I've fould if you are using something like OutlookExpress and having trouble sending mail for AOL members, when you add the email account on OutlookExpress, check the box that says & my server requires authentication& and it will go out from them. Not sure if that is the problem you are having?
     
  10. rpmws

    rpmws Well-Known Member

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    not sure if this is an issue but it may be related. AOHell hyjacks your port 25 i fyou are logged into their network. If yuo use aol next time you get a chance just telnet yourbox.com 25 and watch aol smtp answer... communists bastards
     
  11. Final-Solution

    Final-Solution Well-Known Member

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    any luck with this one? i'm finding my mail to AOL doesn't go through, i set exim to run on 26 in services as recommended, but it doesnt seem to help. AOL is a pretty big customer base to not be able to correspond with :(
     
  12. jsteel

    jsteel Well-Known Member

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    check your bounced messages

    more than likely they have blacklisted the IP address of your smtp server fior spamming activities. One of your clients probably pounded their system with a bunch of spam which unfortunately results in avery customer on your sevrer not being able to send emailt o AOL since all of them use the same root IP address for the smtp server..
     
  13. rastoma

    rastoma Well-Known Member

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    [quote:01ffb13dbf][i:01ffb13dbf]Originally posted by Final-Solution[/i:01ffb13dbf]

    any luck with this one? i'm finding my mail to AOL doesn't go through, i set exim to run on 26 in services as recommended, but it doesnt seem to help. AOL is a pretty big customer base to not be able to correspond with :([/quote:01ffb13dbf]

    nope... most of my aol mail gets rejected.. and i've done tests on 3 different servers in different IP networks.. one of which is brand new allotment.... it's not aol blocking IP issue.
     
  14. kwimberl

    kwimberl Well-Known Member

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    Setup rdns for the main IP on the server. AOL recently starting giving this a higher priority.
     
  15. AlaskanWolf

    AlaskanWolf Well-Known Member

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    how do u activate rdns on the primary ip of a server? we got the same problem on a new server, rdns is not activated and they are rejecting email from it
     
  16. jsteel

    jsteel Well-Known Member

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    Catch-22

    I am also experiencing AOl email rejection. First they said is was a reverse DNS issue (we were getting a similar message in their bounced emails). We have now fixed that (if you do an nslookup on the base IP of the server, it returns the domain name that a ping of smtp.domain.com belongs to. If you ping smtp.domain.com, it returns the IP address of above). I

    Email then worked for a day before getting rejected once again. This time with a new message in the bounced emails stating it is an open-relay or has been blacklisted for spamming. When we talked to them the first time, they said we are not blacklisted, and their own online tool says we are not an open-relay. It's a never ending battle with them. We've had our ticket open for over a week and still no resolution.
     
  17. Stormtrooper

    Stormtrooper Active Member

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    Did anybody think to read the bounce message? You will have to contact AOL and set up a &complaint loop& with them or they're never going to let your email slide. You will need to phone the number below and start up a support ticket. They'll ask you to send an email from the affected server to two AOL email addresses. AOL is going to want every IP address that MIGHT send email (in our case, several thousand) and they're going to then say that there are too many IP addresses and they want a list of domains that might send email.



    BOUNCE MESSAGE:

    SMTP error from remote mailer after initial connection:
    host mailin-01.mx.aol.com [64.12.137.184]: 550-The information presently available to AOL indicates that your server
    550-is being used to transmit unsolicited bulk e-mail to AOL. Based on AOL's
    550-Unsolicited Bulk E-mail policy at http://www.aol.com/info/bulkemail.html
    550-AOL cannot accept further e-mail transactions from your server or your
    550-domain. Please have your ISP/ASP contact AOL to resolve the issue at
    550 703.265.4670.
     
  18. AlaskanWolf

    AlaskanWolf Well-Known Member

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    can someone *please* post instructions on activating rdns
     
  19. Stormtrooper

    Stormtrooper Active Member

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    you need to contact your datacenter to get RDNS working....you won't be able to do that using your nameserver unless the datacenter can delegate that authority to you.

    They normally only do that for entire /24 networks
     
  20. itf

    itf Well-Known Member

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    [quote:7616f6e503][i:7616f6e503]Originally posted by AlaskanWolf[/i:7616f6e503]

    can someone *please* post instructions on activating rdns[/quote:7616f6e503]
    For Activating RDNS you have to create a Reverse zone but delegation is necessary thus you have to buy a complete block of IP address (i.e from ARIN) to setup RDNS

    Reverse DNS is shown the owner of the IPs
     
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