why does aol reject mail ?

Annette

Well-Known Member
PartnerNOC
Aug 12, 2001
445
0
316
Do the rejects give you any errors? We don't have problems sending to AOLers except AOL's own tendency to queue up mail before delivery. More details, please.
 

rastoma

Well-Known Member
Aug 27, 2001
158
0
316
[quote:ac258cda39][i:ac258cda39]Originally posted by Annette[/i:ac258cda39]

Do the rejects give you any errors? We don't have problems sending to AOLers except AOL's own tendency to queue up mail before delivery. More details, please.[/quote:ac258cda39]

I'll have to find one as I myself do have an AOL address I mail to regularly. It's a typically message cannot be delivered... we've given up.. etc.
 

rastoma

Well-Known Member
Aug 27, 2001
158
0
316
[quote:e0e8391e51][i:e0e8391e51]Originally posted by techark[/i:e0e8391e51]

Reverse DNS AOL will kick it back everytime. [/quote:e0e8391e51]

I'm sorry but I don't quite follow..... reverse dns aol ?
 

Annette

Well-Known Member
PartnerNOC
Aug 12, 2001
445
0
316
In our experience, AOL generally does not care about reverse DNS unless there is some other problem as well (i.e., they have also been getting spam from the server without reverse DNS). Without a more exact error, it's hard to pin it to any particular thing.
 

rastoma

Well-Known Member
Aug 27, 2001
158
0
316
[quote:fc13517ae1][i:fc13517ae1]Originally posted by awsol[/i:fc13517ae1]

Under Service Manager set exim to run on another port.[/quote:fc13517ae1]

How would this affect mail being sent to aol and being rejected?
 

hst

Well-Known Member
Feb 24, 2002
111
0
316
aol email

I've fould if you are using something like OutlookExpress and having trouble sending mail for AOL members, when you add the email account on OutlookExpress, check the box that says & my server requires authentication& and it will go out from them. Not sure if that is the problem you are having?
 

rpmws

Well-Known Member
Aug 14, 2001
1,787
10
318
back woods of NC, USA
not sure if this is an issue but it may be related. AOHell hyjacks your port 25 i fyou are logged into their network. If yuo use aol next time you get a chance just telnet yourbox.com 25 and watch aol smtp answer... communists bastards
 

Final-Solution

Well-Known Member
Jul 14, 2002
92
0
156
any luck with this one? i'm finding my mail to AOL doesn't go through, i set exim to run on 26 in services as recommended, but it doesnt seem to help. AOL is a pretty big customer base to not be able to correspond with :(
 

jsteel

Well-Known Member
Jul 4, 2002
646
0
166
Atlanta, GA
check your bounced messages

more than likely they have blacklisted the IP address of your smtp server fior spamming activities. One of your clients probably pounded their system with a bunch of spam which unfortunately results in avery customer on your sevrer not being able to send emailt o AOL since all of them use the same root IP address for the smtp server..
 

rastoma

Well-Known Member
Aug 27, 2001
158
0
316
[quote:01ffb13dbf][i:01ffb13dbf]Originally posted by Final-Solution[/i:01ffb13dbf]

any luck with this one? i'm finding my mail to AOL doesn't go through, i set exim to run on 26 in services as recommended, but it doesnt seem to help. AOL is a pretty big customer base to not be able to correspond with :([/quote:01ffb13dbf]

nope... most of my aol mail gets rejected.. and i've done tests on 3 different servers in different IP networks.. one of which is brand new allotment.... it's not aol blocking IP issue.
 

kwimberl

Well-Known Member
Aug 13, 2001
123
0
316
Setup rdns for the main IP on the server. AOL recently starting giving this a higher priority.
 

AlaskanWolf

Well-Known Member
Aug 11, 2001
535
0
316
Fremont CA
how do u activate rdns on the primary ip of a server? we got the same problem on a new server, rdns is not activated and they are rejecting email from it
 

jsteel

Well-Known Member
Jul 4, 2002
646
0
166
Atlanta, GA
Catch-22

I am also experiencing AOl email rejection. First they said is was a reverse DNS issue (we were getting a similar message in their bounced emails). We have now fixed that (if you do an nslookup on the base IP of the server, it returns the domain name that a ping of smtp.domain.com belongs to. If you ping smtp.domain.com, it returns the IP address of above). I

Email then worked for a day before getting rejected once again. This time with a new message in the bounced emails stating it is an open-relay or has been blacklisted for spamming. When we talked to them the first time, they said we are not blacklisted, and their own online tool says we are not an open-relay. It's a never ending battle with them. We've had our ticket open for over a week and still no resolution.
 

Stormtrooper

Active Member
Dec 18, 2001
30
0
306
Did anybody think to read the bounce message? You will have to contact AOL and set up a &complaint loop& with them or they're never going to let your email slide. You will need to phone the number below and start up a support ticket. They'll ask you to send an email from the affected server to two AOL email addresses. AOL is going to want every IP address that MIGHT send email (in our case, several thousand) and they're going to then say that there are too many IP addresses and they want a list of domains that might send email.



BOUNCE MESSAGE:

SMTP error from remote mailer after initial connection:
host mailin-01.mx.aol.com [64.12.137.184]: 550-The information presently available to AOL indicates that your server
550-is being used to transmit unsolicited bulk e-mail to AOL. Based on AOL's
550-Unsolicited Bulk E-mail policy at http://www.aol.com/info/bulkemail.html
550-AOL cannot accept further e-mail transactions from your server or your
550-domain. Please have your ISP/ASP contact AOL to resolve the issue at
550 703.265.4670.
 

Stormtrooper

Active Member
Dec 18, 2001
30
0
306
you need to contact your datacenter to get RDNS working....you won't be able to do that using your nameserver unless the datacenter can delegate that authority to you.

They normally only do that for entire /24 networks
 

itf

Well-Known Member
May 9, 2002
620
0
316
[quote:7616f6e503][i:7616f6e503]Originally posted by AlaskanWolf[/i:7616f6e503]

can someone *please* post instructions on activating rdns[/quote:7616f6e503]
For Activating RDNS you have to create a Reverse zone but delegation is necessary thus you have to buy a complete block of IP address (i.e from ARIN) to setup RDNS

Reverse DNS is shown the owner of the IPs