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WHY is it that sometimes I cant login WHM??

Discussion in 'General Discussion' started by Al Joe, May 27, 2015.

  1. Al Joe

    Al Joe Member

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    I'm on a VPS... logging into my root is a hit or miss. sometimes it works, other times it dosnt. Its really all luck. It is not my server, because this is the second completely different hosting company I'm with and still the same thing.

    Why does it do this? the error it gives is "The login is invalid" as I said, sometimes it wants to log me in, other times it dosn't.

    I need it urgently now and I dont have time to play WHM roulette.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You shouldn't be having this sort of issue. You might check your logs for clues related to failed logins of some sort.

    Assuming you have root access to this server, the next time you get in safely, add your IP address to the cPHulk whitelist and CSF bypass lists.
     
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  3. solidarray

    solidarray Member

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    I would think cPhulk is the culprit here. Make sure your ip is whitelisted.
     
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