The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

WHY is it that sometimes I cant login WHM??

Discussion in 'General Discussion' started by Al Joe, May 27, 2015.

  1. Al Joe

    Al Joe Member

    Joined:
    Mar 30, 2015
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    nyc
    cPanel Access Level:
    Website Owner
    I'm on a VPS... logging into my root is a hit or miss. sometimes it works, other times it dosnt. Its really all luck. It is not my server, because this is the second completely different hosting company I'm with and still the same thing.

    Why does it do this? the error it gives is "The login is invalid" as I said, sometimes it wants to log me in, other times it dosn't.

    I need it urgently now and I dont have time to play WHM roulette.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,472
    Likes Received:
    200
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    You shouldn't be having this sort of issue. You might check your logs for clues related to failed logins of some sort.

    Assuming you have root access to this server, the next time you get in safely, add your IP address to the cPHulk whitelist and CSF bypass lists.
     
  3. solidarray

    solidarray Member

    Joined:
    May 26, 2015
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Austin, TX
    cPanel Access Level:
    Root Administrator
    I would think cPhulk is the culprit here. Make sure your ip is whitelisted.
     
Loading...

Share This Page