Why is Marketplace missing under Server Configuration?

BetsyJ

Registered
Mar 1, 2022
4
1
3
United States
cPanel Access Level
Reseller Owner
I'd like to use Marketplace to connect with LetsEncrypt for a few simple websites for my company. But, I don't even see Marketplace listed under Server Configuration. I'm not sure if I don't have access to that, or if it wasn't installed. Really having trouble figuring out the lay of the land, and would deeply appreciate any guidance.

Specific questions would be--Why wouldn't I see Marketplace under Server Configuration? Can I add it? How?

Thank you so much for any help!!!
 
Last edited by a moderator:

Spirogg

Well-Known Member
Feb 21, 2018
700
155
43
chicago
cPanel Access Level
Root Administrator
I'd like to use Marketplace to connect with LetsEncrypt for a few simple websites for my company. But, I don't even see Marketplace listed under Server Configuration. I'm not sure if I don't have access to that, or if it wasn't installed. Really having trouble figuring out the lay of the land, and would deeply appreciate any guidance.

Specific questions would be--Why wouldn't I see Marketplace under Server Configuration? Can I add it? How?

Thank you so much for any help!!!
are you the administrator and what version of cPanel are you using
Ok I think you are Reseller, so you would have to ask your Administrator to give you access :)
 
Last edited:

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
10,961
1,726
363
cPanel Access Level
Root Administrator
Normally I would expect this to be there if you are logged into the system as root. This isn't something that can be disabled at the license provider level.

If you are the root user and still not seeing this, please submit a ticket to our support team so we can check the system.
 

BetsyJ

Registered
Mar 1, 2022
4
1
3
United States
cPanel Access Level
Reseller Owner
are you the administrator and what version of cPanel are you using
Ok I think you are Reseller, so you would have to ask your Administrator to give you access :)
We are acting as a reseller, but also the Administrator. If I'm logged in to WHM, how can I tell if the login credentials I'm using are for Admin or Root access?

Thank you for entertaining these super basic questions!!!

It's v94.0.24
 

BetsyJ

Registered
Mar 1, 2022
4
1
3
United States
cPanel Access Level
Reseller Owner
Normally I would expect this to be there if you are logged into the system as root. This isn't something that can be disabled at the license provider level.

If you are the root user and still not seeing this, please submit a ticket to our support team so we can check the system.
Sounds like I may not be logged in as root. Is there an indicator I would see? Maybe that these things are missing? ;)