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why is there no files in my cPanel?

Discussion in 'General Discussion' started by Jenilia Joseph, Oct 11, 2017.

  1. Jenilia Joseph

    Jenilia Joseph Registered

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    I have wordpress and at my cpanel there is no files are displaying rather than cgi-bin, what is the reason behind it??
     
    #1 Jenilia Joseph, Oct 11, 2017
    Last edited by a moderator: Oct 11, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Can you clarify which method you used to install WordPress? Did the files previously exist?

    Thank you.
     
  3. Jenilia Joseph

    Jenilia Joseph Registered

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    Yes the files exists previously. And install wordpress directly from cpanel
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I recommend reaching out to your web hosting provider to see if they have a backup of your account in order to restore those files.

    Thank you.
     
  5. Jenilia Joseph

    Jenilia Joseph Registered

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    I am using a free hosting provider's services, so you can understand what kind of support I am getting, is there any other option for restore backup.
     
    #5 Jenilia Joseph, Oct 12, 2017 at 12:15 PM
    Last edited by a moderator: Oct 12, 2017 at 12:38 PM
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    There's no way to restore files without an available backup. Additionally, you'd need to check with your hosting provider to see why the files were deleted. Have you considered switching to a new hosting provider?

    Thank you.
     
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