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Why is this user having email problems?

Discussion in 'E-mail Discussions' started by lexmark, Jul 12, 2004.

  1. lexmark

    lexmark Well-Known Member

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    Hello, out of over 50 hosted clients for some reason this guy receives this error when he tries to send out an email: (btw I will replace the real email with "test@test.com")


    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    test@test.com
    unrouteable mail domain "test.com"

    ------ This is a copy of the message, including all the headers. ------

    Return-path: <user@name.myserver.com>
    Received: from user by name.myserver.com with local (Exim 4.34)
    id 1Bk2Y1-0001pt-LW
    for test@test.com; Mon, 12 Jul 2004 11:16:53 -0400
    From: "Your Name" <user@test.com>
    To: test@test.com
    Subject: test
    X-Mailer: NeoMail 1.26
    X-IPAddress: 127.0.0.1
    MIME-Version: 1.0
    Content-Type: text/plain; charset=iso-8859-1
    Message-Id: <E1Bk2Y1-0001pt-LW@name.server.com>
    Date: Mon, 12 Jul 2004 11:16:53 -0400

    I replaced the real email and server names with "test. name, and server" for this post. However why is this guy unable to send out emails? Thanks
     
  2. bamasbest

    bamasbest Well-Known Member

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    Have you checked /etc/localdomains to ensure that the domain is listed?
     
  3. lexmark

    lexmark Well-Known Member

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    Ok his domain is listed in localdomains already
     
  4. chirpy

    chirpy Well-Known Member

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    Go on, have a guess
    Is the users doing either:

    1. POP Before SMTP (checking his POP3 account within 30 minutes before trying to send)
    2. Using SMTP AUTH in his email client

    They need to do one or other of the above.
     
  5. jester.ro

    jester.ro Well-Known Member
    PartnerNOC

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    it has nothing to do with pop3/smtp authentication. If that were the case, it would give a "that domain is not in my allowed rcpthosts"

    it's probably a dns lookup failure.

    try to go on another server, and do some basic dns lookups

    try "host -t mx test.com"
    it should give you the mx address(es) of test.com
    do the same from your server, and compare the 2 results.

    but first i would make sure that test.com exists.

    just do a telnet on route-server.colt.net, and try pinging test.com, see what comes up.
     
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