SOLVED Why is WHMCS suspending my accounts?

[3clouds]

Hi Guys,

My clients account automatically suspended. The suspension reason is: Over Due Payment

First I thought This is WHMCS error. Because the service was already paid. I contacted WHMCS and they said, It is not their errors! There is something outside which creating this issue!

I received some weird emails from WHM:

20:51 - Account Terminated domain.com
20:51 - New account domain.com
20:52 - Upgrade/Downgrade domain.com (I checked, upgrade is from Same Package to Same Package)

I am facing too much trouble now. Please create a private ticket for me and fix this thing!

Thanks

 

[cPanelMichael]

Hello @3clouds,

Can you submit a support ticket using the instructions on the link below so we can take a closer look?

Submit A Ticket

Post the ticket number here once it's opened and I'll follow-up.

Thank you.

 

[3clouds]

Hello @cPanelMichael,

Here is the support ticket no: 13128817

Thank you

 

[cPanelMichael]

Thanks. Please correspond directly through the ticket and I'll update this thread with the outcome once it's closed.

 

[cPanelMichael]

Hello

To update, the /usr/local/cpanel/logs/api_tokens_log log file indicated multiple WHMCS installations were authorized to perform actions on this cPanel & WHM server using the same API token. Here's an example of the output you'll notice in this log file for anyone experiencing the same issue:

info [whostmgrd] Host: ['1.2.3.4'] HTTP Status: ['200'], User: ['root'], Token Name: ['token_name_01-01-2019'], Request: ['POST /json-api/suspendacct HTTP/1.1']
info [whostmgrd] Host: ['4.5.6.7'] HTTP Status: ['200'], User: ['root'], Token Name: ['token_name_01-01-2019'], Request: ['POST /json-api/suspendacct HTTP/1.1']

1.2.3.4 and 4.5.6.7 represent the IP addresses of two different hosts, and token_name_01-01-2019 represents the name of the API token.

To prevent one of the hosts from performing additional actions, the shared API token must be removed and then re-created using the option documented on the link below:

Manage API Tokens in WHM - Version 82 Documentation - cPanel Documentation

documentation.cpanel.net

Once you do this, browse to the WHMCS server configuration page to add the newly generated API Token in the necessary field.

Thank you.