The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Why my cPanel is not allowing me to access my site using Filezilla?

Discussion in 'General Discussion' started by techiguy, Aug 9, 2013.

  1. techiguy

    techiguy Registered

    Joined:
    Aug 8, 2013
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    I can access my website's cpanel with the login details safe and secure. But I don't know why I am unable to connect through Filezilla 3.7.1.1 to the server.

    Response: 331 User freeclas OK. Password required
    Command: PASS ********
    Response: 530 Login authentication failed
    Error: Critical error
    Error: Could not connect to server

    :confused:
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    676
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    You should be able to access FTP with the same username/password that you use to access cPanel. Have you tried connecting to FTP with the IP address of the server instead of the domain name in-case the DNS has yet to propagate?

    Thank you.
     
  3. quietFinn

    quietFinn Well-Known Member

    Joined:
    Feb 4, 2006
    Messages:
    998
    Likes Received:
    10
    Trophy Points:
    18
    Location:
    Finland
    cPanel Access Level:
    Root Administrator
    You get this error when either the username or the password is wrong (or both are wrong.

    Check that you don't have extra space(s) in the password or username.
     
  4. techiguy

    techiguy Registered

    Joined:
    Aug 8, 2013
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    @cpanel Michael:I did that too.... Same result..... :(
     
    #4 techiguy, Aug 9, 2013
    Last edited: Aug 9, 2013
  5. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    676
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    You may need to consult with your hosting provider to have them investigate this issue for you. It's possible there is an issue with FTP or your FTP password that your hosting provider will need to address.

    Thank you.
     
  6. techiguy

    techiguy Registered

    Joined:
    Aug 8, 2013
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    @quietfinn: I checked lot of time of times. Problem is not with spellings.

    - - - Updated - - -

    @cPanelMichael: Thank you
     
Loading...

Share This Page