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Why my mail box can't receive E-mail from others?

Discussion in 'E-mail Discussions' started by jenny, Jun 4, 2008.

  1. jenny

    jenny Member

    Jun 1, 2008
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    I registered a domain and ordered an hosting package in a registrar. But my site was always down. So I ordered a VPS server in another webhosting site and transferred my site data to this VPS hosting. I changed the nameserver of my domain and made it point to my VPS server IP. Everything is OK but there is some problem with the mail function. I can send e-mail to from other e-mail addresses. But the main box can't receive e-mail from other e-mail addresses. Can anyone tell me what the problem is? Do I need to do some settings in WHM or cpanel?
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Nov 29, 2006
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    Houston, TX
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    Root Administrator
    First step I'd take in diagnosing this is logging into that account via webmail, see if the mail is there. If so, the mail is being delivered, this may just be an IMAP/POP issue. If not, it may be a mail delivery issue.

    If it is a mail delivery issue, check the incoming mail logs at /var/log/exim_mainlog on Linux.

    If it is a IMAP or POP issue, check those logs at: /var/log/maillog and /var/log/messages

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