Why should I be afraid of every cPanel update?

[EasyNetwork]

This is an open rant, I have been customer of CPanel for several years because of the market rolleyes and recently CPanel has became a completely shitty written and maintained piece of software.

I can't remember when I ran upgrade that did not break.. exim or stats or backend.

Right now I just upgraded due to a security fix on 20+ FreeBSD machines and... CPanel it self is broken.

Why the *** should I turn off proactive upcp and fix **** every time I upgrade?

I'm sick of this, get your act together. Your FreeBSD builds = joke, your Linux versions can't update without breaking some part of the system.

I never seen such incompetence in this industry, pathetic.

 

[abubin]

I must agree that recently, cpanel have not been doing any good job in updating. Most of the time, it break something. But that could most probably due to various customization users done on their server which in no way they could anticipate. Linux is such a big open source that updating is not simple anymore.

Personally, I have only updated like 3-4 times since switching over to cpanel less than 2 years ago. The last 2 times wasn't the smoothest but it got away with minor problems. That's because I always make sure I keep my box as vanilla as possible. Not too much customize programs that will break cpanel. Definitely no usage of egde. I don't understand why people with production server would want to use edge. The update for the sake of updating mentality is still very widespread.

Compared to Ensim (and their appaling updates), cpanel is much more better. Once thing I like very much about cpanel is them having scripts to fix packages that have gone wild. Most of the time they do fix things up and get your server running in no time.

What I don't understand if why they still haven't upgrade to apache 2 + mysql5 yet. Php5 is useless without apache2 and mysql5 to complement it. Not to mention that stupid port method of accessing webmails. These are fundamental problems that need immediate attention. Instead, they spent their time developing cpanel for windows.

 

[celliott]

I have to disagree on this. Yes cPanel can be difficult to manage when things go wrong however its worth the effort since customers in general prefer it over other panels due to its functionality and accessability.

Anything that does break as a result of an update can usually be fixed quite easily by running something from /scripts or simply by manually editing some configuration files. This is part of managing a server, cPanel isnt supposed to do everything for you.

MySQL5 is available on cPanel as hosts are running it, and I am pretty sure support for Apache 2x was added some time ago.

Hell, I have had cPanel based servers with CentOS/Fedora for over 2 years now, and I have yet to come accross something I have been unable to fix after a quick look here or on other hosting forums.

Chris.

 

[gorilla]

i have to agree with celliott ,
The upgrade procedure of cPanel has been vastly improved over the last few years

 

[jugo]

Rant away brohter, but for us cPanel has been responsive and an effective business tool.

http://www.freaks-network.com

 

[standardize]

I agree with easynetwork and abubin. Cpanel sucks, tech support is pathetic and slow and the updates break every night.

jugo:
cPanel has been responsive and an effective business tool.

Your blind or you have only one server to operate.

celliot:
cPanel isnt supposed to do everything for you

Its supposed to be stable after being around for 10 years, don't you think? Clearly you don't

Cpanel has banned many members (CUSTOMERS) from this forum for voicing their frustration. Unethical, umerrited behavior from a bunch of sad programmers

 

[jugo]

We have 8 servers and they are all updated and managed. BUT, I did break my glasses 2 years ago and have yet to replace them....so maybe I am blind.

 

[merlinpa1969]

there is a big difference between voicing an opinion and the gutter trash that started this thread,

while I respect the persons opinion it could have been said in a more lyrical way.

and if the users that are getting banned for voicing their opinions are voicing them in the same manner then cpanel has the right to block their access,
thats not censorship its called ethics,.

 

[standardize]

there is a big difference between voicing an opinion and the gutter trash that started this thread,

while I respect the persons opinion it could have been said in a more lyrical way.

and if the users that are getting banned for voicing their opinions are voicing them in the same manner then cpanel has the right to block their access,
thats not censorship its called ethics,.

Disagreed. Ethics? We'll show you ethics.

Did you know cpanel bills full month charge even if you order last day of the month? they do not pro-rate. Call that ethics? Claiming to provide support and boasting about great support they say they have, yet not responding to tickets, nor resolving them in a timely fashion - ethics?

Search the forums before you run your mouth off. Oh, they delete alot of feedback from unsatisfied clients. I have proof. Ethics?

Stupid

 

[merlinpa1969]

Look
I didnt say anything rude to you
I didnt stickup for cpanel

I just think that folks like the first poster can do it without all the language

thats all I was saying,
and you feel it necessary to attack me,

but I doo feel that if someone decides to "rant" and it sound like it came from a drunken sailor ( old anology no offence intended ) then as a matter of decency they have the right to remove those posts,

you wouldnt want your kids reading em would you,,,, I wouldnt

 

[dave9000]

I have been using cpanel a long time and most of the time use edge build. A lot of times a update will break something but its usually just a minor issue to fix it. Even when its some issue that is not easy to fix cpanel support has been right on top of it. If your not getting a quick response from support its probably due to one of these reasons.

#1 No one has seen your issue yet and they are going to have to work through a solution

#2 Your help request was so generic without specific details that no one can figure out what your issue is

and #3

Your such a pain in the ass that they do not want to try to help you, which from what I have seen in this thread applies to at least some of you

 

[jsnape]

I especially like the tickets you put in and INCLUDE the root password because you know that will be the reply. And you still get a reply asking for the root password.

But I think the cpanel updates are less ruinous than they used to be. Just about every hosting software I've ever used has been crap though.

Kayako - never worked more than 80%, support ran out a year later, long before bux fixes got me a 100% working system. Scrapping it as we speak.

cPane - Used to regularly break something. At least one morning (usually more) a week was full of complaints and phones ringing from a cpanel update. Learned to just stop updating. Documentation non existent, or a joke.

Perldesk - major ongoing problem not letting users log in. Scrapped it after about a year.

Awbs - very easy to remember name, acronym for what I think of it. Major bug filled crap. Fixes provided every ten years. Support answers one query or followup question a day.

Fantastico - oh my god.

I could go on. But I have to get back to searching why a brand new account on a brand new CentOS 4.4 network install refuses logins for email.

 

[Infopro]

cPanel support has always been great here, IMO. Some times we've had to wait overnight for a reply, but they always reply ASAP and we get results. I don't think I've ever had a bad experience with cPanel support, ever. Same goes for Fantastico as well.

This system is complex and like anything else, sometimes things break. Name something that doesn't.

 

[nyjimbo]

I think the real issue here is that Cpanels FREEBSD support sucks. We are seeing lots of problems with Freebsd support that dont get fixed. On top of that none of the new versions of Freebsd are supported, which to me means that Cpanel is hoping to slowly kill off support of Freebsd.

I've posted several messages like this before and no one from the Cpanel team has ever told me different.

 

[merlinpa1969]

thank you,

this is the point I was raising, you can voice your opinion without the swearing.

 

[DigitalN]

An update (especially an automated one) should never break anything. People here voicing concerns over cpanel quality control is valid. There have been several issues where a cpanel update has caused problems, bear in mind that you are actually paying for this software and should not have to login and run a 'fix it' script to cure a problem (imho)

So, in my opinion, cpanel does need a kick in the quality control, dept.

Also, security issues should not be left open in stable builds, with posts from cpanel staff telling you to update to Current or Edge to get a critical update is just silly.

 

[merlinpa1969]

I agree 100%

never have I disagreed with anyone, not even the person who called me stupid, I just said that all the swearing dosnt need to be there,

and remember the old saying about flies and honey

 

[Spiral]

The poster of this thread has a very valid point and I will have to second them on the complaint ...

I personally have more than 32 years professional experience as a Unix system administrator,
computer programmer, and computer network security consultant ... suffice to say, an expert!

I am also a user of both Cpanel and Plesk all the way back to the beginning when it was first
released and I have watched how it has evolved through all the updates through the
past few years.

I can tell you with the certainty of knowing what I'm talking about that the poster of this
thread is absolutely 100% correct in his complaint.

Beginning around mid-August of this year, Cpanel began releasing 1 botched update after
another and almost every single update made has served to break something. Most of
the mistakes have been trivial things that just show plain negligence or incompetence
in double checking the code changes that are made.

Prior to August, most updates served to fix the occasional accidental bug ...

Today, almost all the updates are causing problems! Between Sept 1st and now, there
have been a number of updates that have actually broken critical functionality such
as the Apache server itself, Exim, and Cpanel / Whm.

In each of those cases, I have had to go in and fix the mistakes made by Cpanel
and rewrite part of their code which is no big deal for me. However, 90% of most
Cpanel users aren't going to be able to do that! Who is going to help them?

Other than all the botched updates, I'm also getting the distinct impression that
Cpanel is not adequately testing new code anymore or properly anticipating all
ramifications of code changes as I read through the bug reports.

I don't know what changed in August at Cpanel .... something!

Did they lose a critical programmer?

Did they hire on an idiot?

Did they get over their heads making updates?


Whatever the case though, there is definitely something very wrong!

 

[NT]

Do you think that perhaps they're rushing to release cPanel 12 with the much anticipated Apache 2 and new look?

 

[Spiral]

Do you think that perhaps they're rushing to release cPanel 12 with the much anticipated Apache 2 and new look?

It could be ... perhaps they are putting too much focus into one project that
they are neglecting proper attention for the day to day stuff.

In any case though, something changed in August and not for the better!