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Wiggy Errors

Discussion in 'General Discussion' started by gertiebeth, Jul 9, 2003.

  1. gertiebeth

    gertiebeth Well-Known Member

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    Location:
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    cPanel Access Level:
    Root Administrator
    cPanel on my Xeon is acting all wiggy on me. I am using version 6.4.2-S75.

    Some of the problems:
    When I try to check user accounts in WHM, I get an error message that says, "The system failed to return from fetching quota and disk infomation.This function cannot be used until quotas are repaired. Died at whostmgr/bin/whostmgr2.pl line 7174." I checked the cPanel forums http://forums.cpanel.net/showthread.php?s=&threadid=7156&highlight=fetching+quota and it said to run /scripts/fixquotas as root in SSH. I did that but nothing happened. After waiting an hour, I just logged out of SSH without any results or error messages. I am also not able to get in the user's CP http://IP:2082 with any account.

    Also, the CPU load on the server is very high and has been for about 24 hours now. I am not able to kill any PID's in WHM or via SSH and doing a graceful or forced reboot doesn't help any of the load averages.

    The server is just acting funny, you know? I can't put my finger on anything. The only thing new on the server is that the version of cPanel was upgraded last week, but everything was running fine until about 24 hours ago.

    Any ideas?

    cPanel.net Support Ticket Number:

    cPanel.net Support Ticket Number:
     
  2. compunet2

    compunet2 Well-Known Member

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    Whats running?

    cPanel.net Support Ticket Number:
     
  3. gertiebeth

    gertiebeth Well-Known Member

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    Location:
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    cPanel Access Level:
    Root Administrator
    This is via the WHM current CPU Usage
    Code:
    Process Manager 
    
    Click on a PID to View More Information about a process.
    
    Pid Owner Priority Cpu % Mem % Command 
    11054 nobody 0  7.0  0.7 httpd 
    11086 nobody 0  2.3  0.6 httpd 
    11103 nobody 0  2.1  0.6 httpd 
    15237 nobody 0  2.1  0.5 httpd 
    15531 nobody 0  1.7  0.5 httpd 
    15516 root 0  1.3  0.1 top -n 2 -b -c 
    15252 nobody 0  0.7  0.4 httpd 
    11031 nobody 0  0.5  0.7 httpd 
    11 root 0  0.1  0.0 kswapd 
    816 root 0  0.1  0.1 antirelayd 
    11027 nobody 0  0.1  0.6 httpd 
    11060 nobody 0  0.1  0.5 httpd 
    11073 nobody 0  0.1  0.6 httpd 
    11077 nobody 0  0.1  0.7 httpd 
    11082 nobody 0  0.1  0.6 httpd 
    11092 nobody 0  0.1  0.7 httpd 
    11098 nobody 0  0.1  0.6 httpd 
    11373 nobody 0  0.1  0.7 httpd 
    15275 nobody 0  0.1  0.5 httpd 
    15297 nobody 0  0.1  0.3 httpd 
    15497 nobody 0  0.1  0.3 httpd 
    1 root 0  0.0  0.0 init [3] 
    6 root 0  0.0  0.0 keventd 
    7 root 19  0.0  0.0 ksoftirqd_CPU0 
    8 root 19  0.0  0.0 ksoftirqd_CPU1 
    9 root 19  0.0  0.0 ksoftirqd_CPU2 
    10 root 19  0.0  0.0 ksoftirqd_CPU3 
    12 root 0  0.0  0.0 bdflush 
    13 root 0  0.0  0.0 kupdated 
    14 root 0  0.0  0.0 mdrecoveryd 
    23 root 0  0.0  0.0 kjournald 
    102 root 0  0.0  0.0 khubd 
    196 root 0  0.0  0.0 kjournald 
    612 root 0  0.0  0.0 syslogd-m0 
    617 root 0  0.0  0.0 klogd-x 
    764 root 0  0.0  0.0 /usr/sbin/sshd 
    798 root 0  0.0  0.0 xinetd-stayalive-pidfile/var/run/xinetd.pid 
    994 named 0  0.0  1.9 named 
    1001 named 0  0.0  1.9 named 
    1002 named 0  0.0  1.9 named 
    1003 named 0  0.0  1.9 named 
    1004 named 0  0.0  1.9 named 
    1005 named 0  0.0  1.9 named 
    1006 named 0  0.0  1.9 named 
    1007 named 0  0.0  1.9 named 
    1038 root 0  0.0  0.1 antirelayd 
    1068 root 0  0.0  0.2 /usr/bin/spamd -d 
    1091 root 0  0.0  0.0 crond 
    1222 root 0  0.0  0.0 /usr/sbin/portsentry-tcp 
    1239 root 0  0.0  0.0 /sbin/mingettytty1 
    1240 root 0  0.0  0.0 /sbin/mingettytty2 
    1241 root 0  0.0  0.0 /sbin/mingettytty3 
    1242 root 0  0.0  0.0 /sbin/mingettytty4 
    1243 root 0  0.0  0.0 /sbin/mingettytty5 
    1244 root 0  0.0  0.0 /sbin/mingettytty6 
    1245 root 0  0.0  0.0 /sbin/agetty-L9600ttyS0vt100 
    1304 root 0  0.0  0.0 pure-ftpd (SERVER) 
    1311 root 0  0.0  0.0 /usr/sbin/pure-authd-s/var/run/ftpd.sock-r/usr/sbin/pureauth 
    16832 root 0  0.0  0.0 whostmgrd 
    18653 root 0  0.0  0.1 chkservd 
    20498 root 0  0.0  0.1 cpaneld - listening port 2082 
    20499 root 0  0.0  0.1 webmaild 
    20508 root 0  0.0  0.1 whostmgrd 
    20536 cpanel 0  0.0  0.1 stunnel-4.04loc 
    31235 cpanel 0  0.0  0.1 stunnel-4.04loc 
    11076 root 19  0.0  0.6 cpanellogd - setting up logs for reese 
    11081 root 0  0.0  0.1 cppop - accepting on port 110 
    23872 root 0  0.0  0.0 kjournald 
    24006 root 0  0.0  0.0 CROND 
    24849 root 19  0.0  0.0 rsync-a--delete/backup/cpbackup/weekly//backup/cpbackup/monthly 
    25207 root 0  0.0  0.0 mount-oremount,ro/backup 
    25284 root 0  0.0  0.0 mount/backup 
    25299 root 0  0.0  0.0 mount/backup 
    26121 root 0  0.0  0.0 quota 
    26233 fansites 0  0.0  0.1 cpaneld 
    26234 fansites 0  0.0  0.0 cpanel  
    26244 root 0  0.0  0.0 quota 
    26520 chrissy 0  0.0  0.1 cpaneld 
    26521 chrissy 0  0.0  0.0 cpanel  
    26531 root 0  0.0  0.0 quota 
    26584 fansites 0  0.0  0.1 cpaneld 
    26585 fansites 0  0.0  0.0 cpanel  
    26598 root 0  0.0  0.0 quota 
    26781 chrissy 0  0.0  0.1 cpaneld 
    26782 chrissy 0  0.0  0.0 cpanel  
    26794 root 0  0.0  0.0 quota 
    29246 root 0  0.0  0.0 mount/backup 
    1560 root 0  0.0  0.0 CROND 
    1563 root 0  0.0  0.0 /bin/bash/usr/bin/run-parts/etc/cron.daily 
    1723 root 19  0.0  0.0 /bin/sh/etc/cron.daily/slocate.cron 
    1724 root 0  0.0  0.0 awk-vprogname=/etc/cron.daily/slocate.cronprogname { 
    1726 root 19  0.0  0.0 /usr/bin/updatedb-fNFS,SMBFS,NCPFS,PROC,DEVPTS-e/tmp,/var/tmp,/usr/tmp,/afs,/net 
    30751 reese 0  0.0  0.1 cpaneld 
    30752 reese 0  0.0  0.0 cpanel  
    30791 root 0  0.0  0.0 quota 
    30944 reese 0  0.0  0.1 cpaneld 
    30945 reese 0  0.0  0.0 cpanel  
    30955 root 0  0.0  0.0 quota 
    31015 reese 0  0.0  0.1 cpaneld 
    31016 reese 0  0.0  0.0 cpanel  
    31026 root 0  0.0  0.0 quota 
    31216 reese 0  0.0  0.1 cpaneld 
    31218 reese 0  0.0  0.0 cpanel  
    31231 root 0  0.0  0.0 quota 
    2451 reese 19  0.0  0.6 cpanellogd 
    2452 reese 19  0.0  0.6 cpanellogd 
    2453 reese 19  0.0  0.0 /usr/local/cpanel/bin/logrunner4.0/usr/local/cpanel/3rdparty/bin/webalizer-N10-D/home/reese/tmp/webalizer/dns_cache.db-R250-p-nmiss-o/home/reese/tmp/webalizer/usr/local/apache/domlogs/miss-witherspoon.net 
    2454 reese 19  0.0  0.0 /usr/local/cpanel/bin/logrunner4.0/usr/local/cpanel/3rdparty/bin/webalizer-N10-D/home/reese/tmp/webalizer/dns_cache.db-R250-p-nmiss-o/home/reese/tmp/webalizer/usr/local/apache/domlogs/miss-witherspoon.net 
    18473 root 0  0.0  0.8 /usr/local/cpanel/whostmgr/bin/whostmgr./reboot 
    18476 root 0  0.0  0.0 shutdown-r0w 
    18477 root 0  0.0  0.0 shutdown  
    23534 root 0  0.0  0.1 /usr/bin/perl/usr/local/cpanel/bin/cachedrepquota 
    23738 root 0  0.0  0.1 /usr/bin/perl/usr/local/cpanel/bin/cachedrepquota 
    23786 root 0  0.0  0.1 /usr/bin/perl/usr/local/cpanel/bin/cachedrepquota 
    23823 root 0  0.0  0.1 /usr/bin/perl/usr/local/cpanel/bin/cachedrepquota 
    23861 root 0  0.0  0.1 whostmgrd - serving **
    23862 root 0  0.0  0.0 whostmgr  
    23865 root 0  0.0  0.1 /usr/bin/perl/usr/local/cpanel/bin/cachedrepquota 
    24357 root 0  0.0  0.8 /usr/local/cpanel/whostmgr/bin/whostmgr./forcereboot 
    24360 root 0  0.0  0.0 /sbin/reboot-f 
    26405 root 0  0.0  0.0 su 
    26406 root 0  0.0  0.1 bash 
    26463 root 0  0.0  0.0 shutdown-r0w 
    26465 root 0  0.0  0.0 shutdown  
    27020 root 0  0.0  0.1 /usr/bin/perl/usr/local/cpanel/bin/cachedrepquota 
    27423 root 0  0.0  0.0 /sbin/quotaoff-a 
    28811 root 0  0.0  0.1 /usr/bin/perl/usr/local/cpanel/bin/cachedrepquota 
    29646 fansites 0  0.0  0.2 cpaneld 
    29647 fansites 0  0.0  0.0 cpanel  
    29673 root 0  0.0  0.0 quota 
    31024 root 0  0.0  0.1 /usr/bin/perl/usr/local/cpanel/bin/cachedrepquota 
    32300 fansites 0  0.0  0.2 cpaneld 
    32301 fansites 0  0.0  0.0 cpanel  
    32319 root 0  0.0  0.0 quota 
    10464 root 0  0.0  0.1 /usr/bin/perl/usr/local/cpanel/bin/cachedrepquota 
    10551 root 0  0.0  0.9 /usr/local/cpanel/whostmgr/bin/whostmgr2./managepid 
    10554 root 0  0.0  0.0 ps  
    10555 root 0  0.0  0.0 strace-p26037 
    26037 root 0  0.0  0.0 mount/backup 
    10624 root 0  0.0  0.9 /usr/local/cpanel/whostmgr/bin/whostmgr2./managepid 
    10627 root 0  0.0  0.0 ps  
    10628 root 0  0.0  0.0 strace-p21605 
    21605 root 19  0.0  0.0 mount-oremount,ro/backup 
    10732 root 0  0.0  0.1 /bin/sh/usr/bin/mysqld_safe--datadir=/var/lib/mysql--pid-file=/var/lib/mysql/cpanel.alias-media.com.pid 
    
    cPanel.net Support Ticket Number:
     
  4. gertiebeth

    gertiebeth Well-Known Member

    Joined:
    Jun 4, 2003
    Messages:
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    Location:
    Minnesota, USA
    cPanel Access Level:
    Root Administrator
    This is via top is SSH:

    Code:
    11:38pm  up 8 days, 13:59,  1 user,  load average: 44.87, 44.86, 44.15
    325 processes: 301 sleeping, 2 running, 21 zombie, 1 stopped
    CPU0 states:  3.3% user,  2.3% system,  0.0% nice, 93.2% idle
    CPU1 states: 23.3% user, 11.0% system,  0.0% nice, 65.1% idle
    CPU2 states:  7.3% user,  4.0% system,  0.0% nice, 88.0% idle
    CPU3 states:  4.0% user,  4.3% system,  0.0% nice, 91.0% idle
    Mem:  1030560K av, 1017924K used,   12636K free,       0K shrd,   17160K buff
    Swap: 2048276K av,   35392K used, 2012884K free                  522328K cached
    
      PID USER     PRI  NI  SIZE  RSS SHARE STAT %CPU %MEM   TIME COMMAND
    15873 mysql     21   0 20148  19M  2044 R    19.9  1.9   0:01 mysqld
    11070 nobody    15   0  6636 6636  4196 S     2.7  0.6   0:03 httpd
    11030 nobody    15   0  6624 6624  4204 S     2.3  0.6   0:02 httpd
    11050 nobody    15   0  7244 7244  4160 S     1.7  0.7   0:02 httpd
    15866 root      15   0  1220 1220   848 R     1.3  0.1   0:00 top
    11029 nobody    15   0  6408 6408  4180 S     0.5  0.6   0:02 httpd
    12590 nobody    15   0  6024 6024  4172 S     0.5  0.5   0:01 httpd
    11016 nobody    15   0  6452 6452  4156 S     0.3  0.6   0:02 httpd
       11 root      15   0     0    0     0 SW    0.1  0.0   4:12 kswapd
     1004 named     15   0 20816  19M  1772 S     0.1  1.9   3:50 named
    10755 mysql     15   0 20148  19M  2044 S     0.1  1.9   0:00 mysqld
    11014 nobody    15   0  6072 6072  4152 S     0.1  0.5   0:02 httpd
    11025 nobody    15   0  7668 7668  4192 S     0.1  0.7   0:03 httpd
    11027 nobody    15   0  6564 6564  4176 S     0.1  0.6   0:02 httpd
    11028 nobody    15   0  6692 6692  4176 S     0.1  0.6   0:01 httpd
    11041 nobody    15   0  6216 6216  4184 S     0.1  0.6   0:01 httpd
    11045 nobody    15   0  5764 5764  4036 S     0.1  0.5   0:00 httpd
    11051 nobody    15   0  6316 6316  4200 S     0.1  0.6   0:02 httpd
    11062 nobody    15   0  6064 6064  4192 S     0.1  0.5   0:01 httpd
    11068 nobody    15   0  6564 6564  4140 S     0.1  0.6   0:02 httpd
    11086 nobody    15   0  6140 6140  4148 S     0.1  0.5   0:02 httpd
    11090 nobody    15   0  7512 7512  4132 S     0.1  0.7   0:02 httpd
    11111 nobody    15   0  6428 6428  4156 S     0.1  0.6   0:03 httpd
    11373 nobody    15   0  7580 7580  4176 S     0.1  0.7   0:03 httpd
    12051 nobody    15   0  7344 7344  4184 S     0.1  0.7   0:02 httpd
    15230 nobody    15   0  5944 5944  4076 S     0.1  0.5   0:00 httpd
    15232 nobody    15   0  6696 6696  4112 S     0.1  0.6   0:00 httpd
    15237 nobody    15   0  6056 6056  4108 S     0.1  0.5   0:00 httpd
    Another odd thing to note is that it says the server has been up for 8+ days, but I've done several reboots today, via both WHM graceful and forced and via SSH /sbin/reboot/

    ???

    cPanel.net Support Ticket Number:

    cPanel.net Support Ticket Number:
     
  5. compunet2

    compunet2 Well-Known Member

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    I see /sbin/reboot-f, which is indicating to me that when you did try to reboot, it didn't take. Have your NOC reboot the server, or if you have a remote power switch, activate that, and see if resetting helps.

    cPanel.net Support Ticket Number:
     
  6. gertiebeth

    gertiebeth Well-Known Member

    Joined:
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    Location:
    Minnesota, USA
    cPanel Access Level:
    Root Administrator
    Thanks you compunet! I will do that and post results when I wake up. Much appreciated.

    cPanel.net Support Ticket Number:
     
  7. shykoty

    shykoty Member

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    many httpd process, sign of attack too....
     
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