Wild Card DNS - Same Server but 1 works 1 doesn't

x1024

Active Member
May 19, 2014
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Dear cPanel staff, we are currently encountering a wild card DNS issue hope you could enlighten me to right direction.

We have 2 IP address on the same server but under 2 different WHM User Accounts
209.208.109.191 for example1.com
209.208.79.36 for example1.in

the wild card works with example1.com

but wild card *does not* work with example1.in

Kindly find the below attachment to see both configuration
Are there any settings in WHM that I should take account into?

Hopefully I may walk out of this mystery soon, thanks.


------------------------------

Server DNS for example1.com
atlantic-devilexcom.png

cPanel DNS for example1.com
cpanel-deviletw.png

------------------------------

Server DNS for example1.in
atlantic-devilexin.png

cPanel DNS for example1.in
cpanel-devilexin.png
 
Last edited by a moderator:

x1024

Active Member
May 19, 2014
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I have updated the DNS for example1.in
from Cname -> A but still no go

--------------------------------

cPanel DNS for example1.in
cpanel-devilexin.jpg
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,222
463
Hello :)

Please update the name servers for the domain names to name servers associated with the cPanel server. This way, all of the DNS is controlled on the cPanel server. At that point, remove any custom entries you added for wildcard subdomains, and simply add a subdomain through the cPanel interface with the "*" symbol. This will ensure wildcard subdomains are configured properly.

Thank you.
 

x1024

Active Member
May 19, 2014
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Hi Michael, thank you so much for your last assistance. I was grateful.
for this issue, is it possible if I could confirm with you on the suggested solutions.

In order to solve this issue, all I need to do is to have all domain1 registars points to ns1.devilex.com & ns2.devilex.com

domain2 points to ns1.devilex.in & ns2.devilex.com

am I correct? if so, may I assume there's nothing specific to set in the WHM
but only need to make sure the DNS setting for each cPanel User Acounts needs
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,222
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Yes, that's fine, as long as both of those name servers use IP addresses associated with your cPanel server.

Thank you.
 

x1024

Active Member
May 19, 2014
25
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1
cPanel Access Level
Root Administrator
Hi Michael, sorry for the delay to give feedback
I was waiting for a "while" to see if the DNS would get propagated.

However it still doesn't seem to work.
Within WHM, do I need to add an additional IP in the NameServer name?

or could I?
I kept on receiving "Sorry, a DNS entry for ns1.quickroutedns.com already exists"
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,222
463
However it still doesn't seem to work.
Within WHM, do I need to add an additional IP in the NameServer name?

or could I?
I kept on receiving "Sorry, a DNS entry for ns1.quickroutedns.com already exists"
There is no need to configure name server IP addresses in Web Host Manager. Name server IP addresses are configured at the domain registrar. You only configure the "A" records on the cPanel server.

Thank you.