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WinSCP and WHM Root Password

Discussion in 'General Discussion' started by felipekk, Jul 22, 2013.

  1. felipekk

    felipekk Member

    Jun 18, 2013
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    cPanel Access Level:
    Root Administrator
    I was working in updating the PHP on my servers, and from nowhere the password I was using stopped working...

    Strangely, I m still able to use the WinSCP (That I was already logged in), but I m unable to login again in SSH or WHM...

    There is any way that I can reset the Root password using WinSCP or any "Lost password" function?

    Thank you
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Hello :)

    It's possible that root access is temporarily blocked by cPHulk. Does this issue persist after allowing some time to pass and attempting to login again? If the issue continues, you may need to consult with your data center or hosting provider to see if the root password can be updated, or to see if they can temporarily disable cPhulk for you. There is documentation on this at:

    cPhulk - How to Fix A Lockout

    Thank you.
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