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Word to the wise: Do ***NOT**** upgrade to Apache 2.2 with "EasyApache"

Discussion in 'EasyApache' started by erick_paper, Jan 18, 2008.

  1. erick_paper

    erick_paper Well-Known Member

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    Read the hundreds of problems here. The stupid "EasyApache" program left my entire Apache installation hanging. My PHP code from the site began to appear as CODE!!!! How embarrasing and insecure is that. Why could this upgrade program not be coded so that if the "build" failed, then nothing was changed and everythign was left as-is? Stupid, stupid program.

    Whatever the reason for failing, this program should NOT leave the users hanging with all these security problems and nowhere to go! Suggesting that we leave a ticket for cpanel, which will be answered a day or so later AT THE EARLIEST, is idiotic. The error in building, for those defensive types who will rush to this thread and try to defend:

     
    #1 erick_paper, Jan 18, 2008
    Last edited: Jan 18, 2008
  2. isranet

    isranet Member

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    Did you try to rebuild it manually by SSH immediatelly after the fail?
     
    #2 isranet, Jan 19, 2008
    Last edited: Jan 19, 2008
  3. cPanelNick

    cPanelNick Administrator
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    Please open a ticket at https://tickets.cpanel.net/submit/index.cgi?reqtype=tickets .. the longest wait time for the complimentary queue is currently about 70-80 minutes. However if you have priority support or this is a direct license the wait time is about 10 minutes at the time of this posting. Also if you submit the ticket directly from the easyapache build failure window in whm, it will be upgraded to the standard queue which currently has about a 15-25 minute wait time
     
    #3 cPanelNick, Jan 19, 2008
  4. OMP

    OMP Member

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    I got 2.2 running and rebuilt it just the other day using the EasyApache 3. It did hang the first time and die, but 2nd time it went through np. Did have to manully fix something in the httpd.config afterwards though. forget what it was.

    It is buggy, but it works.
     
    #4 OMP, Jan 19, 2008
  5. rs-freddo

    rs-freddo Well-Known Member

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    I built apache 2.2 with easyapache a couple of weeks ago and it ran smooth as silk. I ticked a bunch of modules and no problems. I was impressed.
     
    #5 rs-freddo, Jan 20, 2008
  6. rligg

    rligg Well-Known Member

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    Ditto. No problems, with like every module under the sun.
     
    #6 rligg, Jan 21, 2008
  7. steveheinsch

    steveheinsch Member

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    Flawless install on Centos4.4 the first time...
     
    #7 steveheinsch, Jan 21, 2008
  8. nat

    nat Well-Known Member

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    Upgraded from apache 1 to 2. Apache failed right after building. Segmentation fault error. Already did http://www.cpanel.net/support/docs/ea/ea3/ea3_open_ssl_bug.html and tired to rebuild. Still errors.

    I do not see an option for $300/year priority support at https://www.cpanel.net/store/index.cgi

    I used ssh. I tried building apache with WHM and did not get a build failure window. However, apache has failed.

    Apache has been down over 12 hours.

    Ticket has been opened since 8 hours ago.

    I guess there are 40 people in front of me for this problem caused by /scripts/easyapache. How do I get standard support?
     
    #8 nat, Jan 24, 2008
  9. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    To receive complementary support, go to http://tickets.cpanel.net/submit/ and scroll down and follow the instructions for submitting a ticket without logging in.

    I will remind our webmasters that the inability for non-customers to pay for priority support is still an issue.
     
    #9 cPanelDavidG, Jan 24, 2008
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