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SOLVED WordPress Issue When Install/Upgrade Plugins or Themes

Discussion in 'General Discussion' started by indoc0der, Apr 24, 2017.

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  1. indoc0der

    indoc0der Member

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    Hello,

    Today I am configuring a new server according to the standard. After I compile EA4 using CloudLinux + All Basic Options + ZendGuard profile, I choose suPHP as php-handler in MultiPHP Manager menu. And then create one hosting account and install WordPress. But, when I try to install new plugin via dashboard, I get error message: Installation failed: Could not create directory.

    I do not know how to solve this problem. While on another server using the same settings, there is no problem at all. Including when I use PHP Selector though.

    Any advice?

    Thank you.
     
  2. Eminds

    Eminds Well-Known Member

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    It seems to be a permission issue however try checking error logs to get the more idea of whats happening
     
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  3. indoc0der

    indoc0der Member

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    Hi @Eminds,

    I also suspect this is permissions issue. But in error_log nothing strange. Web server also looks normal.
     
  4. indoc0der

    indoc0der Member

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    UPDATE :

    After change folder permission of wp-content to 775, now I can install/update plugin or themes. But it's still strange for me. On another server folder with permission 755 I don't have any problem.
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    You mentioned using suPHP, however could you verify the specific version of PHP associated with the account is configured with suPHP? EasyApache 4 offers the ability to use multiple versions of PHP, so check to verify the account in-question uses a version of PHP with suPHP enabled.

    Also, since you are using CloudLinux, let us know if running the following command makes a difference:

    Code:
    cagefsctl --update
    Thank you.
     
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  6. indoc0der

    indoc0der Member

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    Hello,

    This problem already solved by the guy from PlatinumServerManagement.
    Sorry for late reply.

    Thank you.
     
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