WordPress Manager - Discover Scan failing

[Rafael Gomes]

Hello folks,

I got an account with some WordPress sites, 4 of those are appearing in "Wordpress Manager" correctly, but two other Wordpress sites (both subdomains) are not. The "Discover Sites" option returns something like this:

The system found a new WordPress site, “/home/User/SubdomainPath/wp-config.php”, but could not make it manageable because of the following error: The batch response did not contain the Administrator Information.

Is there anything I can do about this? I created a new subdomain and wordpress manager worked very well for it, it seems to be only for those two.

Thanks.

 

[cPanelLauren]

Hi @Rafael Gomes


There are a few instances in which I've seen this occur - Either when the connection to the database couldn't be established (through bad password or privileges) or from a misbehaving theme/plugin.

I'd suggest doing the following:

1. Ensure the database user/password in wp-config.php is correct

2. Disable all plugins/themes etc.

Once both of these are complete scan once more and let us know if it's successful.