WordPress Manager - Discover Scan failing

Rafael Gomes

Member
Feb 7, 2017
5
2
3
Florianópolis, Brazil
cPanel Access Level
Root Administrator
Hello folks,

I got an account with some WordPress sites, 4 of those are appearing in "Wordpress Manager" correctly, but two other Wordpress sites (both subdomains) are not. The "Discover Sites" option returns something like this:

The system found a new WordPress site, “/home/User/SubdomainPath/wp-config.php”, but could not make it manageable because of the following error: The batch response did not contain the Administrator Information.

Is there anything I can do about this? I created a new subdomain and wordpress manager worked very well for it, it seems to be only for those two.

Thanks.
 

cPanelLauren

Forums Analyst II
Staff member
Nov 14, 2017
7,090
559
263
Houston
cPanel Access Level
DataCenter Provider
Hi @Rafael Gomes


There are a few instances in which I've seen this occur - Either when the connection to the database couldn't be established (through bad password or privileges) or from a misbehaving theme/plugin.

I'd suggest doing the following:

1. Ensure the database user/password in wp-config.php is correct

2. Disable all plugins/themes etc.

Once both of these are complete scan once more and let us know if it's successful.