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WordPress no longer updates with the new wordpress manager

Discussion in 'General Discussion' started by Gavpeds, May 23, 2019.

  1. Gavpeds

    Gavpeds Member

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    Hopefully, I can make this clear.

    We have a WordPress website that was originally created and installed with the cPanel site software. over a year ago it had updated itself just fine but since the move to the new WordPress manager, it will not update. What's more, I cannot even update it via the sites admin panel, I just get the "another update is in progress error". I have checked everything regarding this error and nothing I have read is relevant.

    I am now at a point where I can only thing somewhere in the file system or database cPanel has inserted something that stops the update process outside of the old site software manager.

    Any help would be really useful as at this point all I can do is run manual updates which I had done for WordPress 5.2 hoping that it would kick the auto update back into life but nope seems I am going to have to keep updating manually forever at this rate.
     
  2. cPanelChipW

    cPanelChipW cPanel Product Owner Staff Member

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    I'm sorry to hear that you have having issues with the updates. This particular issue is usually related to a prior update failing and not removing a database lock. Please try the following:
    • Navigate to phpMyAdmin
    • Choose the database for the affected WordPress instance
    • Navigate to the wp_options table (your prefix may be different depending on server configuration)
    • Look for a table row/entry for "core_updater.lock"
    • Delete this entry
    Once this is complete, you should be able to execute the automatic update via the WordPress Dashboard.

    WordPress Manager does not control updates to the WordPress core or run the updater itself. WordPress Manager does set variables in wp-config.php that tell the autoupdate process what types of updates are being requested (All, Minor/Security Only, or Major Only).

    I hope this helps!
     
    cPanelMichael and Infopro like this.
  3. Gavpeds

    Gavpeds Member

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    Thanks but as I said already read about the locks and everything related to the other another update is a runinng issue. I dont have that table I'm afraid so its not this.
     
  4. cPanelChipW

    cPanelChipW cPanel Product Owner Staff Member

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    Are you missing the wp_options table completely or just the table entry for core_updater.lock?
     
  5. Gavpeds

    Gavpeds Member

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    no just the core_updater.lock entry
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Gavpeds,

    Can you open a support ticket so we can take a closer look at your server? Post the ticket number here once it's open and we'll link this thread to it.

    Thank you.
     
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