SOLVED wordpress --operation permitted

[nagyhegy]

Hello!

I have a problem, and I hope you can help me. I have more accounts on my whm server and one of my costumer can't update his wp page.

[23-Feb-2022 04:07:43 UTC] PHP Warning: chmod(): Operation not permitted in .../public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 173

The file and folder permissions are fine in my opinion. What could be wrong?

thanks

 

[cPanelWilliam]

Hey there! Often times permissions issues such as this can be caused by using a PHP Handler that is not compatible with the file ownership/permissions of the website. Can you confirm whether your server is using the CGI PHP Handler with mod_suexec or mod_ruid2? You can check the current PHP Handlers via WHM > MultiPHP Manager > PHP Handlers.

It is important to ensure that your server is running scripts as the user by installing something like SuPHP or mod_suexec because otherwise, this can lead to file permissions issues on your websites. For reference:

What's the importance of running scripts as the user?

 

[nagyhegy]

First of all , thanks for your help.
I have check it but I don't see that mod_suexec or mod_ruid2.

 

[cPanelWilliam]

@nagyhegy based on the screenshots, it does appear your domain is using CGI which causes Apache to run processes as the nobody user. I would recommend ensuring that your server either has mod_ruid2 or mod_suexec installed to ensure Apache processes run under the cPanel user.

You can install mod_ruid2 or mod_suexec via WHM > EasyApache 4 > Customize > Apache Modules > Search for mod_suexec or mod_ruid2. If either one of these is already installed, then the issue is probably caused by something else. In that case, I would recommend opening a support ticket so our team can take a closer look.

 

[nagyhegy]

thanks for your help it works great!

 

[cPRex]

I'm glad to hear that's working well!