WordPress toolkit in maintenance mode

coursevector

Well-Known Member
Feb 23, 2015
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We recently installed WordPress toolkit on our servers around Nov 3rd. On one of our VPS we had a complaint from a client that said the site kept showing up with a maintenance screen. After a few days of troubleshoot and looking at plugins we tracked it back to WordPress Toolkit having Maintenance mode enabled. No one enabled it, I'm wondering if there is a setting in WordPress toolkit that decides if it should auto-enable that or not? Maybe upon installation?
I did see there were some complaints on Plesk forums about a similar issue back in 2018-2019 but we just installed it a month ago. So I don't think it's the same issue.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
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Hey there! There isn't a setting that would change a site to maintenance mode automatically and I haven't seen this behavior on other cPanel systems as this tool is still relatively new.

Do you have any other Wordpress helper tools that may be causing an issue? Wordpress Toolkit is designed to take over the management of all sites, so if there are any other installer tools it could be causing a conflict.

If you continue to see this behavior happen feel free to submit a ticket so our team can take a look!
 

coursevector

Well-Known Member
Feb 23, 2015
136
11
68
cPanel Access Level
Root Administrator
We had WordPress Manager installed before (and probably still there, assuming cPanel removes it in future releases). But we only use it to install wordpress and nothing else. So I was surpised to even find that WordPress Toolkit had that feature to begin with. I thought maybe the site had a plugin updating or something at the same time WP Toolkit was installed, it say that the .maintenance file existed and it thought the site was in maintenance mode to begin with. No idea, just a theory. It's the only site we've had complaints about across our 15 or so VPS and hundreds of sites. So it seems like a total fluke but like you said, it's new to us too so i figured i'd ask.
 
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