Would like email to root Inbox but also Copy to subfolder. Filters either gives 2 copies to root & 1 to Sub, or NONE to root & 1 to Sub

Bignose2

Registered
Oct 15, 2020
1
0
1
UK
cPanel Access Level
Website Owner
Hi,
Trying to get email with [BookingForm] in Subject to go to main normal INBOX but also duplicate to a Subfolder.
It works but
if I use filter with 2 options..
1) Deliver to INBOX & 2) Deliver to \.bookingforms
I get the correct 1 copy to bookingforms subfolder but TWO copies of the same in INBOX.
if I just use
1) Deliver to \.bookingsforms, I do not get anything in INBOX but I do get the copy in the subfolder

Don't understand why it appears to go to root anyway when using the 2nd option but not otherwise.
Not sure how to achieve what I want

thanks I/A
 

keat63

Well-Known Member
Nov 20, 2014
1,843
221
93
cPanel Access Level
Root Administrator
I just created the same filter and it happens to me also.
It also doesn't seem to matter in which order the delivery takes place.
2 copies end up in the inbox and 1 copy in the second folder.
 

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cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,297
1,251
313
Houston
I've seen something like this before here: Email filter triggering twice per email but the issue in this one was also that the entry added to the filter UI was changed. The duplicate email part was never addressed after this because it stopped being an issue once it was changed. In this case, I've tried to change things every way I can think of to stop the duplicate email from being delivered to inbox but I have been unsuccessful.
Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!