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Would SMTP Reverse DNS Mismatch & SMTP Banner Check errors affecting emails being received

Discussion in 'E-mail Discussion' started by hanadullset, Dec 2, 2016.

  1. hanadullset

    hanadullset Member

    Nov 10, 2014
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    A client of mine mentioned that he hasn't been able to receive 100% of the emails from another server. He said that sometimes the person will email him, he won't get the email but the same email will be received by a staff member in another room.

    I suggested to my client that if he is using Outlook to add the email address to a safe senders list, create a rule for that email address, etc., etc.

    I went a step further and did some scans at MX Toolbox which returned: SMTP Reverse DNS Mismatch & SMTP Banner Check... Could these two issues be a reason that some emails make it through and others don't?
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Those warning messages should not affect incoming email delivery. Try searching for one of the affected messages using the Track Delivery option in cPanel:

    Track Delivery - Documentation - cPanel Documentation

    You should be able to determine if it was delivered to a specific email account.

    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    ruzbehraja likes this.

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