Wrong cPanel account usage disk

pedgarc

Registered
Jun 11, 2020
3
1
3
Mexico
cPanel Access Level
Root Administrator
Hello there,

This is Edgar, I'm newer in cPanel Forums, hope you all are ok!

I'm opening this ticket because I'm having problems with one cPanel server.

After upgrade I noticed all usage disks were 0 MB, so I ran the following commands and fix that issue:

Code:
mount -o remount /home
repquota -a
/scripts/initquotas
/scripts/fixquotas
With those commands the 0 MB space get fixed, but now I have a trouble with 1 account (as far as I know).

When I do:

Code:
du -sh /home/username
I got 8.9 GB.

But when I login to cPanel the usage disk is: 15.49 GB, also WHM and WHMCS disk space for this account is 15.49 GB.

Any idea? What can I do to solve this?

Thanks in advance.
 

pedgarc

Registered
Jun 11, 2020
3
1
3
Mexico
cPanel Access Level
Root Administrator
After 3 hours trying to fix this, I found the solution.

Few days ago I moved a backup from this account to /root/old_backups, but the file owner was the user.

I changed it to root by doing chown root:root backup.tar.gz, and that's it!

Thanks in advance.
 
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