Wrong cPanel account usage disk

[pedgarc]

Hello there,

This is Edgar, I'm newer in cPanel Forums, hope you all are ok!

I'm opening this ticket because I'm having problems with one cPanel server.

After upgrade I noticed all usage disks were 0 MB, so I ran the following commands and fix that issue:

mount -o remount /home
repquota -a
/scripts/initquotas
/scripts/fixquotas

With those commands the 0 MB space get fixed, but now I have a trouble with 1 account (as far as I know).

When I do:

du -sh /home/username

I got 8.9 GB.

But when I login to cPanel the usage disk is: 15.49 GB, also WHM and WHMCS disk space for this account is 15.49 GB.

Any idea? What can I do to solve this?

Thanks in advance.

 

[pedgarc]

After 3 hours trying to fix this, I found the solution.

Few days ago I moved a backup from this account to /root/old_backups, but the file owner was the user.

I changed it to root by doing chown root:root backup.tar.gz, and that's it!

Thanks in advance.

 

[andrew.n]

Glad you got it figured

 

[cPanelLauren]

The disk check will give you the disk space usage for ANY files owned by the user - I'm happy to see you were able to find the backup file